Job Description

Services provides global solutions that help corporations, financial institutions, public sector and commercial clients optimize operations and drive their business forward. Through our five business lines – Liquidity Management Services, Payments, Trade & Working Capital Solutions, Investor Services and Issuer Services - we provide cash management, payments/receivables solutions, working capital solutions, post-trade securities services and issuer services across Citi’s global network.

The Trade Payables Finance business offers integrated Cash Management and Trade Services and Finance to Multinational Corporations, Financial Institutions, and Public Sector organizations around the world. Citi's Trade business is the industry’s largest proprietary network, with banking licenses in over 90 countries and globally integrated technology platforms. The business continues to lead the way in offering the industry’s most comprehensive range of digitally enabled Cash Management, Payments, Receivables, Liquidity Management and Investment Services, Working Capital Solutions, Commercial Card programs, and Trade Finance.

The position is within the Supplier Engagement function of the Global Payables Finance business. This person will be responsible for developing and executing successful supplier acquisition sales programs for the Citi Supplier Finance (CSF) product, which provides working capital and cash flow benefits to our Buyer/clients and their suppliers. The role is responsible for developing and executing Supplier engagement strategies that maximize Supplier participation, assets, and revenue across a portfolio of Payables Finance programs, as well as act as the primary supplier engagement program contact for the allotted portfolio of names. It will be responsible for working with Trade Product and Client Management, as well as Sales and Operations partners, to ensure rapid and effective sales and implementation to maximize revenue for this customer base.

This is a front-office role offering a mix of sales and managing key relationships and will coordinate and execute onboarding strategy for the Payables product. It requires engaging Treasury/Finance/Procurement Directors at the Buyer organization to as well as Treasury/Finance Directors at supplier organizations to sell the Payables product offerings.

Additionally, key responsibilities will include day‑to‑day interactions with clients to:

• identify new opportunities and monitor current performance,
• coordinate implementation of existing mandates,
• develop, agree on and execute onboarding strategy,
• explore and execute on cross‑sell opportunities.

The role requires close co-ordination with functional partners for successful delivery of the product, e.g., Legal for document negotiation for strategic suppliers, Credit, Risk, Compliance, Tax, Technology, Operations, etc.

The ideal candidate combines strong commercial acumen and stakeholder management skills with the ability to leverage data, analytics, and AI-enabled tools to improve productivity, prioritize opportunities, and enhance engagement effectiveness.

Key Responsibilities

• Partner with Buyer Procurement and Treasury teams to execute Supplier Engagement and Commercialization strategies across a portfolio of Payables Finance programs.
• Drive Supplier onboarding, activation, utilization, and overall program adoption.
• Ensure regular calls with all Buyers to share Program trends, understand Buyer payment flows, analyze asset behaviors (anticipate possible decreases), and validate inactive suppliers.
• Lead periodic reviews with Regional Management and track supplier activity in internal systems/dashboards.
• Build trusted relationships with and manage key and strategic Suppliers to support onboarding, resolve issues, encourage ongoing utilization and cross-sell.
• Monitor Supplier pipelines, onboarding progress, and discounting activity to identify opportunities for increased utilization and revenue realization.
• Manage Supplier escalations and coordinate resolution across internal stakeholders.
• Maintain the highest standards of risk management and governance. Collaborate with Risk and Operations teams to build a robust and compliant product portfolio.
• Leverage data, portfolio analytics, and AI-enabled tools to identify opportunities, prioritize engagement efforts, improve productivity, and support commercial decision-making.
• Champion digital adoption (e.g. Nirvana), process enhancements, and best practices to improve Supplier experience and program performance.
• Develop close co-ordination and collaborate closely with Product, Coverage, Sales, Operations, Legal, Compliance, Risk, Tax, and Technology teams to support successful program delivery and commercialization.
• Foster a culture of continuous improvement and collaboration to achieve strategic objectives and deliver exceptional customer value
• Provide support on global initiatives/projects.
• Drive increased supplier participation in manual discounting programs by conducting proactive outreach, educating suppliers on discounting benefits, and guiding them through enrollment and transaction processes.
• Execute regular calling and follow‑up campaigns to ensure timely responses from suppliers, resolve inquiries, and secure program adoption and transaction completion

Qualifications

• Bachelor's degree or equivalent experience.
• Master's degree is Good to Have
• 5-8 years of experience in Product Management, Sales, Relationship Management with strong understanding of Payables Finance, Supply Chain Finance, and Working Capital solutions.
• Proven success in a client-facing, commercial, sales, onboarding, or relationship management role.
• Strong communication, presentation, stakeholder management, and negotiation skills.
• Ability to manage multiple priorities and drive outcomes across diverse stakeholder groups.
• Analytical mindset with the ability to leverage data and insights to drive engagement strategies and commercial outcomes.
• Comfortable utilizing AI-powered and digital tools as part of day-to-day activities to improve productivity, planning, engagement effectiveness, and portfolio management.
• Self-starter with strong execution discipline, ownership, and attention to detail to produce consistent high-quality work
• Experience working across regional and cross-functional teams is Good to Have.
• Good Spoken and written English is required.
• Any additional Asian Language skill set is Good to Have.

Job Family Group:

Product Management and Development

Job Family:

Product Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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