Job Description

The Training Team Lead plays a key role in developing employee capability, supporting operational excellence, and ensuring a high-quality experience for both internal teams and customers. This position is responsible for overseeing daily training activities, guiding employees through skill development, and maintaining accurate and up-to-date training documentation. The Training Team Lead partners closely with operations leadership to align training initiatives with business needs and works directly with production teams to support performance, efficiency, and customer satisfaction.

Key Responsibilities:

• Lead and coordinate daily training activities to ensure consistent, effective learning experiences.
• Coach, mentor, and develop employees to strengthen skills, improve performance, and support career growth.
• Maintain accurate, organized, and compliant training documentation, records, and materials.
• Collaborate with operations leadership to identify training needs, align priorities, and support strategic goals.
• Work alongside production teams to reinforce training, troubleshoot skill gaps, and ensure customer expectations are met or exceeded.

Requirements

• Strong communication and leadership skills.
• Ability to coach and motivate employees in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Experience in training, operations, or team leadership preferred.