Job Description

Johnny Was, LLC

At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

The Training Store Manager; Store Experience Excellence will serve as both a brand ambassador and a dynamic business leader, dedicated to delivering elevated experiences for both clients and the internal team. This individual will play a critical role in building and developing a high-performing sales team, ensuring the store is equipped to provide exceptional service at every touchpoint.
This position will drive the success of the business by coaching and leading a diverse team of sales professionals, fostering a culture of accountability, collaboration, and client-centric excellence. In partnership with the Regional Director, they will leverage key business insights to inform strategy and performance.
Additionally, this role serves as a Training Manager, leading the elevation of the selling ceremony, product expertise, and clienteling standards to deliver a best-in-class client experience grounded in excellence through hands-on coaching and in-store leadership.

Business Attributes
• Ability to meet and exceed store sales plan
• Accountable for staffing the store and developing a high-performing, best-in-class team
• Demonstrates strong business acumen, strategically forecasts, plans and budgets to the needs of the business
• Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and drive topline results
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business
• Understands and uses all retail systems and reporting tools
• Responsible for store inventory control and loss prevention
• Implement and maintain all company standards and practices, ensuring that all pertinent information is communicated to the entire team
• Develops a culture of trust, integrity, and excellence by modeling professionalism and setting clear performance expectations
Leadership & Development Attributes
• Coach, develop, and motivate the sales team by providing support and ongoing feedback to meet goals and ensure growth.
• Lead the sales team by example through sales efforts and customer service on the salesfloor to increase profitability. Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

• Model and enforce dress code compliance
• Ensure that customer and employee experience are prioritized over workload or tasking
• Demonstrate confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results, both personally and as a team
• Contribute to long-term growth by recruiting high level candidates and maintaining and developing a store team of managers and associates able to meet service and sales goals
Client Experience
• Cultivate an inviting atmosphere that makes every client feel genuinely welcomed, engaged, and deeply valued
• Develop a client engagement mindset with the purpose of building long lasting relationships
• Leverage data, tools, and key metrics to drive business results while increasing client retention and cultivating long-term loyalty
• Provide a personalized and positive in-store experience by delivering excellent service, taking a solution-oriented approach to client inquiries, and efficiently handling all transactions and returns
• Demonstrates leadership by playing an active role on the salesfloor

Qualifications & Experience
• Minimum of 2-4 years of sales management experience in luxury retail or related field
• Bachelor’s degree in a similar field is preferred
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Excellent communication skills and the ability to lead a diverse team
• Strong understanding of luxury fashion, trends, and visual merchandising
• Flexibility to work demanding schedules, including weekends and holidays

Pay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws. In addition, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.

Starting salary range is $70,000

All qualified applicants with criminal histories will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Change Act. This position requires customer interaction and access to funds, merchandise, and private information. The Company reserves the right to withdraw contingent offers of employment on the basis of criminal convictions that may have a direct, adverse, and negative bearing on the ability to perform these job duties.

What happens next?
If you are interested in this opportunity, please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.

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