Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Position Summary

Supports the delivery of training programs for a newly launching BPO account, facilitating new hire and process training to ensure agents are equipped with the knowledge and skills needed to meet client requirements at go-live.

Key Responsibilities

• Facilitate new hire training, product/process knowledge sessions, and systems training based on approved curriculum
• Deliver engaging classroom, virtual, or blended training sessions to new and existing employees
• Administer assessments, quizzes, and evaluations to measure trainee comprehension and readiness
• Monitor trainee progress during training and nesting; provide coaching and remediation for at-risk trainees
• Assist in updating and customizing training materials, modules, and job aids based on client specs
• Coordinate with Quality, Operations, and Workforce Management on trainee performance and transition to production
• Maintain accurate training records, attendance, and performance reports
• Gather feedback to support continuous improvement of training content and delivery methods
• Support the Training Manager in preparing for program launch milestones and client audits

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!