Job Description

Key Responsibilities

• Develop a schedule to assess training needs
• Conduct employee surveys and interviews
• Consult with other trainers, managers, and leadership
• Track and compile collected data
• Conceptualize training materials based on data and research
• Communicate training needs and online resources
• Create training strategies, initiatives, and materials
• Contact and utilize outside vendors and resources for instructional technology
• Test and review created materials
• Maintain a database of all training materials
• Instruct employee training and onboarding
• Conduct training through new materials
• Review employee performance and learning

Qualifications & Desired Skills

Experience 1 year and above

Education Graduate/Postgraduate

Technical / Functional:

• Bachelor's degree in education, business, human resources, information technology, or related field
• Certification from talent and training associations a plus
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Experience in creating and implementing training frameworks for omni-channels
• Strong project management skills with the ability to supervise multiple projects
• Excellent verbal and written communication skills
• Good interpersonal skills and communication with all levels of management
• Able to analyze problems and strategize for better solutions
• Able to multitask, prioritize, and manage time efficiently
• Excellent leadership, team building, and management skills