It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
The Healthcare Trainer is responsible for facilitating, coordinating, and evaluating training programs that support U.S. healthcare contact center operations. This role delivers New Hire, Upskilling, Refresher, and Performance Improvement training for healthcare programs, ensuring employees develop the knowledge, skills, and compliance awareness necessary to meet client, regulatory, and operational expectations.
The ideal candidate has experience supporting U.S. healthcare programs such as Medicare, Medicaid, Marketplace, Commercial Health Plans, Managed Care, or Provider Services and possesses a strong understanding of healthcare regulations, customer service, and contact center operations.
Required Qualifications
Experience
Minimum 2 years of training, facilitation, coaching, or instructional experience within a contact center, BPO, healthcare organization, or managed services environment.
Minimum 1 year of experience supporting U.S. healthcare programs.
Experience training employees on Medicare, Medicaid, Marketplace, Commercial Health Plans, Managed Care, Provider Services, or related healthcare programs.
Experience facilitating both virtual and classroom instructor-led training environments.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
About VXI Global Solutions
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean.
VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands.
VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines.
For more information, visit www.vxi.com.
Contact Us: marketing@vxi.com
Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
