Job Description

Shape what's next with BCD

Training Specialist (Hybrid)

Full time, Heredia, Costa Rica

The Training Specialist is responsible to deliver learning and development programs to reach stated business outcomes, on-time, and on-budget.

This position will demonstrate high performance in both business and technical training skills. They can adjust both materials and training techniques to meet the performance needs of the trainees and the business. They are a trusted participant in training initiatives.

These learning and development programs are designed, conducted, and managed to equip employees, both new hires and existing employees, with the knowledge and skills to meet their individual performance objectives.

As a Training Specialist, you will

• Conduct live classes (virtual or classroom) to internal customers (travel consultants up to and including managers and peers), with possible requirement to travel
• Exhibit the components of service excellence, both in their interactions, delivery and in the ability to relate these concepts to course participants
• Have knowledge and apply commonly-used concepts, practices, and procedures within the travel industry, contact centers, and Learning & Development
• Work with colleagues and SMEs as a contributor to the instructional design process
• Review and provide feedback
• Manage multiple priorities and projects

About you

• Demonstrated competence in training delivery and consultation
• Skills on GDS Sabre and GDS Amadeus
• Expert, hands-on knowledge of all aspects of the travel reservation process and technology products, including airline GDS
• Good understanding of the instructional design process (ADDIE)
• Can facilitate a variety of subjects including soft skills and technical skills across departments
• Excellent verbal and written communication skills in English and Spanish

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by exploring our career site and checking out our social media:

• Career site BCD
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.bcdtravel.com/blog/

What’s in it for you

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

Ready to shape what’s next? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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