Job Description

Discovery – Health

Training Specialist: Wellness Solutions

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Risk Intelligence

DHCS consists of seven teams that are supported by dedicated Shared Services, Finances and Business Support teams. The teams under DHCS are:

1. Executive Wellness
2. Corporate Wellness
3. Health Coaches
4. Southern Rx Pharmacy and Discovery Medical Suppliers
5. Home Health
6. Corporate Clinics
7. Nanolabs

Through its teams, DHCS aims to:

1. Provide quality care by bridging the gaps in the current market with high quality services
2. Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden
3. Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste
4. Brand differentiation by providing members with innovative services that leverage the latest health technology

About Corporate Wellness and Executive Wellness

The primary function of Corporate Wellness is to delivery Discovery Health’s best in class, market-leading Wellness Screening Programme. Corporate Wellness gives our clients the tools and research to help them make their employees healthier, and therefore help reduce costs related to healthcare, productivity, and absenteeism.

Executive Wellness offers a personalized experience that provides individuals with support in all areas of mental and physical wellbeing, through a team of highly qualified experts with access to the latest health and wellness technology

Job Purpose

The Training Specialist is responsible for delivering and accrediting learning solutions that enable new and existing employees and contractors to perform at their best. This role includes end-to-end planning, facilitation and evaluation of training programmes, including system training and new product launches. The Training Specialist also identifies, researches, and sources appropriate internal and external learning solutions to address the evolving needs of the Wellness Solutions Team.

Key Outputs / Job Responsibilities may include but are not limited to

• Researching and sourcing external/internal training programs to meet the cost training needs. Presenting and sharing data driven insights in a meaningful way, to inform strategy.
• Conducting each component of the training cycle within the business units i.e. training needs, analysis, design, development, delivery, assessment and measurement. Enhance people performance as well as protocol/standard operating updates.
• Identify knowledge and skills gap within the Wellness Solutions Team with targeted training solutions to close the gaps.
• Development of both existing and new staff in the area.
• Increase the skill levels of the business unit through targeted training interventions, including coaching.
• Deliver training sessions to a wide range of stakeholders internally and externally.
• Schedule and plan learning sessions in accordance with the business unit requirements
• Conduct formal preparation for training
• Provide formative and summative assessment feedback.
• Complete all required administration and evaluate training interventions
• Obtain a completed reaction evaluation from all learners
• Maintain accurate and complete training assessment records
• Provide timely and regular feedback to management and team leaders on training, coaching, induction, trends identified, training needs.
• Attend and or chair key forums
• Develop and implement quality measures and audit methodologies
• Keep abreast of best industry practices e.g. digital learning
• Be responsible for developing and maintaining all training material for the business
• Support the business with ad hoc projects as and when required.

Minimum Requirements

• Minimum 3 years’ experience in customer services’ environment
• Minimum 1-2 years’ training experience in healthcare.
• Proven track record of successful implementation of training initiatives
• Experience with managing strategic relationships
• Industry knowledge of Scheme and Non-Scheme products
• Experience working with stakeholders (internal and external)
• Presentation skills
• Experience working with electronic medical systems and operational reporting tools.

Advantageous

• Experience in the Corporate Wellness Industry
• Start-up experience
• Discovery Group Products knowledge
• High level understanding of Discovery Health systems

Qualifications

• Clinical qualification which includes conducting wellness assessment as part of the qualification’s scope
• Qualification in training/facilitation or coaching (advantageous)
• HPCSA/SANC (advantageous)

Technical skills

• MS Office, Excel and Power Point
• Experience managing and analysing data
• Power BI
• Digital learning platforms

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.