KMS Lighthouse

Training Specialist

KMS Lighthouse  •  Irving, TX (Onsite)  •  2 months ago
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Job Description

KMS Lighthouse is adding a Training Specialist to support our growing team and clients! We are searching for a talented individual that is able to establish the team’s methodologies for the training area in the organization. This includes supporting clients' learning of our system and the learning for internal new hires. You’ll be a strategic member of our team working closely with Delivery, Support, and Customer Success.

KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and sales, this is the place to be!

Responsibilities

  • Responsible for technical training delivery on the KMS Lighthouse system for clients and internal team members
  • Responsible for making necessary improvements and adjustments to the training material
  • Performing training for diverse populations: internal, partners, and customers
  • Ongoing maintenance of a knowledge management system
  • Coordinating with cross-functional teams and global teams

Requirements

  • 1+ years of experience in training and training development
  • Technology oriented with a desire to always be learning yourself
  • Prior experience with SaaS is preferred
  • Flexibility in working hours to support Europe and Australia training efforts
  • Creative approach and excellent ability to convey visual messages through presentations and other tools
  • Solid communication skills both written and verbal

Advantages


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Benefits


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KMS Lighthouse

About KMS Lighthouse

KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions.

Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk.

Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Petach Tikva, IL
Year Founded
Unknown
Website
kmslh.com
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