The Customer Training Specialist for Southern Europe is responsible for planning and delivering online and on-site training to clients, ensuring they use EBSCO products and services effectively and gain full value from them.
The role works closely with Sales and other departments to promote solution adoption, enhance customer satisfaction, and align training activities with regional and European objectives.
• Deliver training sessions, webinars, and product updates to clients;• Develop and maintain training materials, including videos, tutorials, and user guides, to support client learning and autonomy;• Gather market feedback, monitor customer needs, and report insights to management;• Collaborate with Sales, Marketing, Customer Service, and Technical Support to ensure training supports business goals;• Participate in international industry meetings and coordinate with trainers across Europe;• Contribute to professional development initiatives as outlined in company training plans.
• Bachelor’s degree and at least 3 years’ experience in training electronic products/services in public, government, or corporate sectors;• Native fluency in Italian; strong written and spoken English skills;• Technical proficiency, initiative, and the ability to work independently;• Customer-focused, goal-oriented, and capable of handling feedback and challenging situations constructively;• Team-oriented, collaborative, and committed to service quality and continuous improvement.The role is full time – based in Italy.
At EBSCO Information Services, we hire great people and let them thrive. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it through a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users.
Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.
