Job Description

We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of the position

• To sell BSI products and services to new and existing customers across a defined BSI Training product suite.

• Responsible for identifying and managing sales opportunities, building an in-depth understanding of a client’s current and future business needs and drivers.

• To position the BSI value proposition, how BSI products and services can enable organisations to improve by Making Excellence a Habit

• Deliver sales excellence by managing every step of the sales process to a successful conclusion.

Key responsibilities & accountabilities

Sales Process:

• Proactively network with existing customers to sell additional BSI products.

• Identify new prospects to grow the BSI customer base through targeted calls to generate sales revenue in line with new business targets.

• Execute BSI sales process to investigate, explore and understand customer needs in order to sell relevant products/services.

• Investigate relevant resource required and provide a timeline for delivery to meet customer order and solve any customer issues.

• Routinely review sales activity and quality KPIs, based on sales ratios to plan future sales activities to deliver on financial and activity targets.

Sales Tools:

• Manage potential through account and opportunity management to develop solid pipeline. Produce accurate sales forecasts in a timely manner.

• Record key customer data in a standardised and consistent manner (10 key data fields)

• Schedule customer contacts, proactively manage leads and opportunities

• Use relevant collateral to illustrate how a range of BSI products meet identified customer needs

• Accurately record sales and order information in the CRM

Product Knowledge:

• Articulate why BSI is their client’s best provider due to its unique history, structure and role in the standards industry.

• Apply product features and benefits to customers’ needs to win business

• Apply knowledge of competitors to explain the full business advantages of BSI products.

Sales Skills:

• Possess a deeper and wider knowledge of the products/services of BSI and their application to specific customer sets. Use reporting function of sales tools to aid account management and new business development.

• Strong telephone communication with customers. Ability to create effective proposals, and produce presentations to customers.

• Accurately define requirements, including buying process, budget, positioning vs competition and actual circumstances which positively affect potential sales. Ability to identify further and future opportunities.

• Able to question effectively to gain a deeper understanding of customer needs to identify up-selling opportunities. Able to provide a range of targeted solutions to the customer.

• Accurately summarise customer needs. Identify BSI product or service. Get customer agreement to price and delivery.

• Ability to handle objections. Use knowledge and experience to provide an answer. Gain customer commitment before progressing. Identify high impact issues for customer, give up on those with low value to BSI. Ensure understanding of business and personal value of BSI product/service to the customer.

Sales Management:

• Able to plan on a short term basis (1-3 months) to achieve immediate performance goals.

• Ensure area of responsibility is delivering to plan. Identify & propose changes/solutions to drive and increase targeted delivery.

Knowledge, Experience and Qualifications

• Degree level, equivalent education or proven experience of sustained over achievement in a new business sales environment;

• Excellent verbal and written communication skills as well as good interpersonal skills;

• Proven track record of significantly exceeding targets and expectations;

• Proven ability in closing business to business sales and winning new customers;

• Excellent sales, negotiation and presentation skills;

• Demonstrable self-sufficiency in sales activities;

• Entrepreneurial relationship and business development skills;

• Ability to successfully encourage the customers to expand product range;

• Ability to develop executive level relationships and engage with the customer to establish an understanding of their business drivers and how BSI can enable them to become more efficient;

• Able to communicate complex technical issues;

• Excellent organisational and problem solving skills;

• Self-motivated and adaptable to be able to work with minimal supervision

• Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.