Job Description

The Training Quality Specialist supports new Sales Representatives throughout the training and certification process. This role serves as a primary point of contact for trainees, helping answer training-related questions, reviewing simulated sales calls, providing targeted coaching, and monitoring trainee progress.

The goal of this position is to ensure new hires receive timely support and actionable feedback while maintaining Tribe’s standards for sales quality, process adherence, and training completion.

Key Responsibilities

• Serve as a primary point of contact for new hires during training hours, responding to questions and providing guidance on training processes, expectations, and resources.
• Review AI Agent simulated sales calls submitted by trainees and evaluate performance against established sales, quality, and compliance standards.
• Provide clear, actionable feedback following simulated call reviews.
• Assign and send targeted One Thing Trainings based on the most important coaching opportunity identified for each trainee.
• Monitor trainee progress through required training, simulated calls, certifications, and coaching assignments.
• Identify trainees who are falling behind, repeatedly struggling with the same skill, or may require additional support.
• Follow up with trainees to ensure coaching feedback has been reviewed and applied to subsequent simulated call attempts.
• Escalate significant performance, compliance, attendance, or training concerns to Quality & Compliance leadership.
• Maintain accurate documentation of trainee progress, coaching provided, and simulated call outcomes.
• Partner with the Quality & Compliance team to identify common new-hire performance trends and opportunities to strengthen the training experience.

Performance Expectations

Success in this role means trainees receive consistent, timely support and know exactly what they need to improve before progressing into live sales.

The Training Quality Specialist is expected to maintain strong responsiveness during scheduled working hours, complete assigned simulated call reviews within established timelines, provide specific and actionable coaching, and proactively identify trainees who need additional intervention.

Ideal Candidate

The ideal candidate is organized, dependable, detail-oriented, and comfortable providing constructive feedback. They should have strong written communication skills, a solid understanding of the sales process and training expectations, and the ability to balance supporting new hires with holding them accountable to established standards.

This person should be approachable and encouraging while maintaining clear expectations around training completion, sales quality, and compliance.

What We're Looking For

• 1+ year of experience in sales, sales quality assurance, call-center quality, training, or coaching.
• Solid understanding of the sales process, including call structure, discovery, objection handling, and closing.
• Experience evaluating calls or performance against a set scorecard, rubric, or quality standard.
• Strong written communication skills, with the ability to give clear, specific, actionable feedback.
• Comfortable giving constructive feedback while staying approachable and encouraging.
• Strong organizational skills and the ability to manage many trainees, reviews, and follow-ups at once.
• High attention to detail and accuracy when documenting trainee progress, coaching, and call outcomes.
• Ability to meet set review timelines and stay responsive throughout scheduled working hours.
• Sound judgment about when to escalate performance, compliance, attendance, or training concerns.
• Comfortable with or able to quickly learn training platforms, AI-based call simulation tools, tracking spreadsheets, and messaging tools.
• Reliable internet and equipment are required. Because this position involves frequent phone and video calls, you’ll need a setup that can support clear, uninterrupted conversations.
• Available to work 8:00 AM – 4:00 PM US Central Time consistently.

Preferred Qualifications

• Experience coaching or onboarding new sales representatives.
• Background in quality and compliance, especially in a regulated sales environment.
• Experience with learning management systems (LMS), CRM platforms, or call-scoring software.
• Familiarity with microlearning or targeted coaching methods, such as the One Thing Training approach.
• Experience spotting performance trends across groups and sharing insights with leadership.

Join us if you’re ready to play a pivotal role in reshaping the world of health and wellness while thriving in a growth-centric global environment with amazing people. If that sounds like you, Tribe Wellness is your tribe. Apply today and work with a very different type of company.

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