Job Description

About the Role

We’re looking for someone to join SchemeServe in a hybrid training and product building role.

Your primary focus will be training and enablement - helping our clients understand SchemeServe, become confident using the platform and learn how to build and manage their own insurance products.

Alongside training, you’ll work on building and configuring insurance products for our clients using SchemeServe. This gives you practical, hands-on experience of the platform and the same product-building processes that you'll be teaching to customers.

The balance will flex depending on demand. Some weeks may be heavily focused on client training, while others may involve more time working on client product builds more independently.

This is a varied role for someone who enjoys technology, problem-solving and working with people.

What You'll Be Doing

Training & Client Enablement

• Deliver engaging client training sessions covering SchemeServe and its functionality.
• Train customers to build and manage their own insurance products using SchemeServe.
• Provide targeted training when clients need help with specific areas of the platform.
• Deliver internal training and support the onboarding of SchemeServe employees.
• Create and maintain Help Guides, training videos, tutorials and other learning resources.
• Organise and host webinars covering SchemeServe functionality and best practice.
• Identify recurring knowledge gaps and turn them into useful training or self-service resources.
• Help clients become increasingly self-sufficient when using SchemeServe.

Insurance Product Building

Alongside training, you'll work on client projects to help build and configure insurance products on SchemeServe.

This could include:

• Building new insurance products on SchemeServe.
• Translating underwriting guides and product specifications into working products.
• Configuring question sets, rules, documents and other product functionality.
• Building and maintaining rating using Excel.
• Testing products and checking they behave as expected.
• Supporting changes and updates to existing products.
• Working with clients and internal teams to understand product requirements.
• Troubleshooting configuration issues and finding practical solutions.

You do not need to be a software developer. The role is about understanding insurance products, learning SchemeServe and using the platform to turn requirements into working products.

What the Role Could Look Like

One day you might be:

• Delivering training to a broker learning how to build their first insurance product.
• Creating a new Help Guide or training video.
• Running a webinar for SchemeServe customers.

Another day you might be:

• Reviewing an underwriting guide for a new product.
• Building a question set or rating file.
• Testing a product before launch.
• Working with colleagues on a client product build.

The two areas naturally complement each other. Building products gives you first-hand experience of the challenges our clients encounter, while training clients gives you insight into how we can make SchemeServe and our product-building processes easier to understand.

You'll Fit Right In If You...

• Enjoy working with people - you're comfortable explaining things and helping someone work through a problem.
• Have insurance knowledge - you understand insurance terminology, products and how the industry operates.
• Enjoy teaching and sharing knowledge - you get satisfaction from helping someone understand something new.
• Are naturally curious - you want to understand how things work and why.
• Enjoy problem-solving - you'd rather investigate and find a solution than simply follow a checklist.
• Are comfortable with technology - you don't need to be a developer, but you're confident learning and using digital tools.
• Can communicate clearly - whether you're running a training session, talking to a client or writing a Help Guide.
• Are self-motivated and dependable - you're comfortable managing your own workload in a remote environment.
• Work swiftly while maintaining attention to detail.
• Are willing to challenge the norm and suggest better ways of doing things.

Essential Requirements

• Experience in training (preferably in SaaS or insurance).
• Strong communication and presentation skills.
• Comfortable working directly with clients.
• Good general computer skills, including confidence using Excel.
• An interest in learning how insurance products are configured and built.
• Ability to work independently while collaborating across different teams.
• UK-based, although the position is fully remote.

Nice to Have

• Previous experience delivering training, onboarding or demonstrations.
• Experience using insurance software or SaaS platforms.
• Experience configuring insurance products, schemes or rating.
• Experience as an underwriter, broker, configuration analyst or business/systems analyst.
• Experience creating training materials, videos or documentation.

We're looking for the right person, rather than someone who ticks every box.

About SchemeServe

At its heart, SchemeServe is all about making insurance simple.

Our platform helps insurance brokers, MGAs and insurers design, build and manage their own insurance products (or ‘schemes’) with ease. Some of our customers build their products themselves, while others ask our team to build them.

We’ve always been a fully remote company, but we still love getting together. Twice a year, we meet in person for Team Retreats - one in March and another in September. These are all about sharing ideas, relaxing and building real connections.

Past retreats have featured everything from archery tag and murder mystery nights to inflatable obstacle courses and axe throwing.

We’re big on personal growth and love to see our team pushing themselves to learn and develop new skills. Need books, mentoring or professional development opportunities? We’ve got you covered.

Plus, we offer flexible working, paid days to volunteer for causes you care about, a friendly and supportive team and a relaxed but ambitious company culture.

We’re looking for the right person, not just a checklist of experience — so if this sounds like you, we’d love to hear from you!