Responsibilities

• 
  Oversee planning, organisation, and control of operational processes including training coordination, administration, learner support, and assessment/moderation coordination.
• 
  Develop and implement operational policies, procedures, and best practices.
• 
  Monitor and manage operational budgets.
• 
  Collaborate with the Quality Control Officer to ensure quality standards and successful audit outcomes.
• 
  Ensure resources (facilitators, assessors, moderators) are available for training delivery.
• 
  Manage all training projects efficiently within project close-out timeframes.

• 
  Lead, coach, and motivate direct reports (1 Training Coordinator + 2 Project Coordinators) and operational teams to achieve high performance.
• 
  Conduct regular team meetings and provide feedback and recognition.
• 
  Promote learning, development, and knowledge sharing across the team.

• 
  Build strong relationships with clients, SETAs, and other accreditation bodies.
• 
  Compile and submit SETA and project reports on time.
• 
  Implement recommendations from audits or client feedback.

Requirements

• 
  Minimum 5 years’ experience in operations management; experience in training/education is advantageous.
• 
  Experience with SETA accreditation, learner support, and skills development funding is highly beneficial.
• 
  Proficient in MS Office (Word, Excel, Outlook) and comfortable with LMS/digital learning platforms.
• 
  Grade 12 / Matric required; National Certificate in OD ETD Practices (NQF Level 5) and/or Certificate in Operations Management is advantageous.
• 
  Strong leadership and team management skills.
• 
  Hands-on operational and strategic experience.
• 
  Excellent planning, organisational, problem-solving, and decision-making skills.
• 
  Ability to multitask, take initiative, and manage multiple stakeholders.

Benefits

• 
  Permanent, full-time position with competitive salary.
• 
  21 days annual leave.
• 
  Performance-linked increases and bonuses.
• 
  Hybrid work arrangement: minimum 10 office days per month.
• 
  Provident fund (compulsory after probation).