Job Description

Training Operations Administrator| HVAC Products | Carrier Enterprise|

Hybrid-Remote Charlotte

Introduction:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

Job Summary: The Training Operations Administrator manages day-to-day operational aspects of CE Path customer training classes. Working under the Manager of Customer Training, this position coordinates training schedules, tracks registrations, manages locations and materials, maintains documentation, and supports internal communications to ensure programs run smoothly and consistently. The role collaborates with instructors, the LMS team, and internal stakeholders to keep training activities accurate, organized, and aligned with established standards.

Key Responsibilities:

• Execute and coordinate training class schedules, including reschedules, cancellations, and updates based on leadership direction.
• Track registrations, monitor enrollment, and identify at-risk classes; manage cancellation workflows and communications.
• Coordinate with instructors and the LMS team to finalize courses, post schedules on time, and process rosters.
• Maintain classroom location lists, setup requirements, training tools, and materials, coordinate readiness for upcoming classes.
• Compile and submit recurring reports to third-party organizations, certification bodies, and accrediting entities by established timelines.
• Run operational reports in coordination with the LMS team and distribute weekly/periodic class status updates to internal stakeholders.
• Support marketing, sales, and customer success teams with class schedules and provide administrative support for training programs and events.
• Maintain operations documentation (SOPs, checklists, templates); support communications; conduct data quality checks; and escalate process improvement opportunities to leadership.

Qualifications:

• Bachelor's degree in Business, Education, Communications, or related field; Associate degree with equivalent professional experience accepted
• 1–3 years of administrative, coordination, operations, or training support experience
• Advanced proficiency with Microsoft Office
• Exceptional organizational, communication, and time-management skills
• Detail-oriented with strong customer service and problem-solving abilities
• Self-motivated, collaborative, and able to work independently within established guidelines

Preferred Qualifications

• Experience in a corporate training or continuing education environment
• Familiarity with reporting tools or learning management systems
• Experience supporting virtual or in-person training coordination

Benefits:

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and Long-term)

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional Development

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Invitation to Apply:

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence

Qualifications

Qualifications:

• Bachelor's degree in Business, Education, Communications, or related field; Associate degree with equivalent professional experience accepted
• 1–3 years of administrative, coordination, operations, or training support experience
• Advanced proficiency with Microsoft Office
• Exceptional organizational, communication, and time-management skills
• Detail-oriented with strong customer service and problem-solving abilities
• Self-motivated, collaborative, and able to work independently within established guidelines