“The world is yours with Meliá”
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
🎯 JOB OBJECTIVE
Lead and manage the hotel’s Training & Development activities to strengthen employee skills, service quality, compliance, and career development, while supporting recruitment and employee engagement initiatives.
✨ WHAT WILL YOU DO?
🎓 Training Strategy: Develop and implement the annual Training & Development plan, budget, and monthly training calendar based on business needs and guest feedback.
📚 Training Delivery: Coordinate and conduct orientation, general training, skill training, simulation programmes, language classes, and mandatory government training.
🔎 Training Needs: Analyse departmental training needs, conduct regular skills audits, and work closely with departmental trainers and HODs to identify development opportunities.
📊 Training Performance: Monitor attendance, evaluations, training reports, trainee performance, and monthly training statistics; maintain accurate training records and documentation.
🔄 Development: Promote cross-training, job rotation, multi-skilling, and continuous learning opportunities for employees.
🤝 Guest Experience: Work closely with Guest Experience and operational departments to turn guest feedback into relevant training actions.
🌐 External Training: Coordinate with external training providers, schools, universities, and other partners to support the hotel’s development strategy.
👋 Onboarding: Coordinate with HR to welcome new employees and provide orientation on hotel rules, grooming, facilities, and employee policies.
👥 Recruitment: Support manpower planning, job advertising, candidate sourcing, screening, interviews, recruitment coordination, and talent-pool development.
🎓 Talent Pipeline: Build relationships with vocational schools, colleges, and universities to attract interns, trainees, and future talent.
❤️ Employee Relations: Maintain positive employee relations, support staff activities, conduct communication meetings, and assist with performance management and employee engagement initiatives.
🛡️ Compliance & Safety: Ensure employees are aware of HR policies, procedures, emergency and safety requirements, and maintain confidentiality of HR matters.
📋 Administration: Maintain training SOPs, P&P, Training Task Lists, JDs, recruitment records, reports, and other HR documentation.
📌 Perform other duties as assigned by the Management according to business needs.
🔎 WHAT ARE WE LOOKING FOR?
🎓 Education: University Degree in Administration, English, Hospitality, Human Resources, or a related field.
💼 Experience: Minimum 2 years’ experience in a similar Training/HR position in a large hotel, international company, or hospitality environment.
🎓 Knowledge: Strong knowledge of Training & Development, soft skills, hotel training programmes, and employee development.
👑 Skills: Strong communication, presentation, organization, coaching, interpersonal, and problem-solving skills.
💻 Computer: Good computer skills and proficiency in Microsoft Office.
🇬🇧 English: Good written and spoken English.
❤️ Profile: Proactive, organized, approachable, service-minded, and able to work effectively with employees at all levels.
🌟 Internal Candidates: Minimum 2 years with the company in a similar position in a large hotel.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
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Welcome to Meliá Hotels International!
From Mallorca to the world, our story is an exciting journey that began more than six decades ago and has led us to become one of the largest hotel chains on the planet and the most sustainable in Europe (S&P Global).
With more than 400 hotels across the world, our passion for hospitality drives us to deliver unique and memorable experiences through our nine brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Sol by Meliá and Affiliated by Meliá.
If you are looking for a place where your talent can shine and contribute to a more sustainable future, Meliá Hotels International is your destination. We are a family of more than 45,000 people, where every one of us is a VIP (Very Inspiring People) and we are proud to be a Top Employer in multiple countries.
Being part of Meliá is to undertake a journey without borders, because the possibilities for development and learning are endless. Here, we enjoy a passionate and familiar environment, full of opportunities where inspiration will always be with you. Join us and feel like a true VIP!
