Job Description

Training Manager

Black Box is seeking an experienced Training Manager to lead, scale, and continuously improve our technical training programs for electrical and low voltage technicians. This role oversees a team of Technical Trainers, drives consistent training delivery across multiple locations, and ensures technicians are fully prepared to meet safety, quality, and performance standards in the field.

The Training Manager combines deep technical knowledge with strong people leadership, operational discipline, and strategic program management. This role is responsible for workforce readiness, standardized curriculum delivery, monthly training execution, and maintaining alignment across sites.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of 5–6 Technical Trainers, providing coaching, performance feedback, and professional development.

• Assign trainers to locations and training initiatives based on business needs and skill sets.

• Establish clear performance expectations and ensure consistent training quality across all trainers and sites.

• Support trainer onboarding, certification, and ongoing technical development.

Training Strategy & Program Management

• Own the end-to-end technical training strategy for electrical and low voltage technicians.

• Plan and execute monthly training programs, including onboarding, upskilling, refresher training, and compliance-based instruction.

• Ensure training programs align with industry standards, safety regulations (OSHA), and Black Box operational requirements.

• Analyze training effectiveness using assessments, field feedback, and performance data to drive continuous improvement.

Multisite & Operational Oversight

• Oversee training delivery across multiple locations, ensuring standardization, consistency, and quality.

• Coordinate training schedules, equipment, and resources to support site demands and client needs.

• Partner with Operations, Safety, HR, and Leadership teams to align workforce readiness with project requirements.

• Travel to training sites and client locations as needed to support trainers, audits, and key training events.

Curriculum & Compliance

• Ensure all curriculum, lesson plans, lab exercises, and assessments remain current, accurate, and aligned with evolving technologies.

• Oversee the development and maintenance of standardized training documentation and certification records.

• Ensure all training activities comply with health, safety, and regulatory requirements across locations.

Workforce Development & Mentorship

• Identify skills gaps within the technician population and implement targeted training solutions.

• Foster a culture of learning, craftsmanship, accountability, and safety-first execution.

• Serve as a technical escalation point and subject matter expert when needed.

Required Skills & Competencies

Leadership & Program Management

• Proven experience managing technical trainers or instructors in a hands-on, trade-based environment.

• Strong organizational and program management skills with the ability to oversee multiple initiatives simultaneously.

• Confident decision-maker with experience managing schedules, priorities, and resources across locations.

Technical Expertise

• Strong hands-on background in electrical systems and/or low voltage infrastructure.

• Deep understanding of electrical safety practices, OSHA standards, and code compliance.

• Familiarity with tools, testing equipment, and real-world field execution requirements.

Training & Communication

• Skilled in adult learning principles, technical instruction, and performance-based assessments.

• Excellent verbal, written, and presentation abilities.

• Ability to influence, coach, and engage diverse technical audiences.

Preferred Qualifications

• Prior experience as a Training Manager, Training Lead, Electrical Instructor, or Senior Technical Trainer

• Electrical or low voltage background such as Journeyman Electrician or equivalent trade experience.

• Certifications such as OSHA10/OSHA30, electrical, low voltage, or instructional credentials.

• Experience supporting technicians in data centers, industrial facilities, construction environments, or technical trades

• Experience managing training across geographically distributed sites.

Position Details

• Fulltime leadership role.

• Manages 5–6 direct reports

• Monthly training cadence with responsibility for planning and execution.

• Travel required based on site and training needs.

• Reports to: Director of Workforce Development / Operations Leadership (adjustable).

Why Black Box?

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth—both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.

Equal Opportunity Employer- Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.

What's in it for You?

Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

About Black Box

Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.