Kotak Mahindra Bank

Training Manager-CREDIT CARD-Direct Channels

Kotak Mahindra Bank  •  Mumbai, IN (Onsite)  •  3 months ago
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Job Description

ØFacilitate classroom sessions for products, processes, onboarding programs, and capability building interventions as per requirement. ØDesign, update, and version-control training content- classroom and E - Learning (presentations, playbooks, facilitator guides, job aids, videos, assessments). ØEnsure all content is accurate, compliant, and aligned to latest product/process changes (e.g., campaigns, policies, GST/Regulatory updates). ØEnsure updation of all digital platforms- Kompanion, KAIRA, KLAPP, Intranet with all Latest policies and products ØHandle employee training helpline calls via Skyserve within defined SLAs ØTravel onsite for classroom rollouts, audits/observations, and stakeholder connects. ØPartner with business/product/process/compliance teams for content sign-offs and release notes. ØMaintain version logs, training SOPs, and compliance documentation. ØCollaborate with the internal stakeholders for a thorough Training Need Analysis (TNA) to design and curation of effective, technology-enabled learning solutions and content ØPrepare and manage monthly training , maintain dashboards comprehensive training documentation, and oversee all associated administrative processes. 
Job Requirements:
ØMin 4-5 years of experience in Content/ Training with a good understanding of 
banking and sales. ØAdvanced Excel and Power point. ØExposure to content creation, MIS/ reporting, classroom delivery will be an added advantage. ØCertification in Instructional Design/ Microsoft Excel/ Training Facilitation Course.
  • Develop and execute comprehensive training programs for credit card sales and customer service teams across direct channels.
  • Conduct needs assessments to identify training gaps and design tailored training solutions.
  • Create engaging training materials, including presentations, videos, and interactive modules.
  • Deliver training sessions and facilitate workshops to ensure knowledge transfer and skill development.
  • Evaluate training effectiveness and make data-driven recommendations for continuous improvement.
  • Collaborate with sales and marketing teams to align training strategies with business objectives.
  • Stay updated on industry trends and best practices in credit card sales and customer service.
  • Mentor and coach team members to enhance their performance and career growth.
  • Ensure compliance with regulatory standards and internal policies during training.
  • Provide regular feedback and performance evaluations to direct reports.
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 5 years of experience in training and development, preferably in the banking or financial services industry.
  • Proven track record of designing and delivering successful training programs.
  • Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.
  • Strong analytical skills to interpret data and make informed training decisions.
  • Proficiency in using learning management systems and e-learning tools.
  • Ability to work independently and manage multiple projects simultaneously.
  • Familiarity with credit card products, sales processes, and customer service best practices.
  • Willingness to stay updated on industry trends and regulatory changes.
  • Strong leadership and team-building skills.
Kotak Mahindra Bank

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1985
Website
kotak.com
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