Job Description

Level Experienced Job Location SFLC - Santa Clara, CA 95054 Position Type Full Time Education Level 4 Year Degree Salary Range $105,000.00 - $105,000.00 Salary/year Travel Percentage Up to 25% Job Shift Day Job Category Training

Position: Training Manager

Reports To: Director of Talent Development

Location: Santa Clara Training Center (Primarily)

Type: Full-time, Exempt

Compensation: $105,000/Annually

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness We act with empathy toward others.
• Passion We ignite change to fulfill our mission.
• Excellence We deliver exceptional service to our communities.

HomeFirst’s People Services Division is building a proactive, trauma-informed, people-centered learning ecosystem that equips over 500 staff; hourly, managers, directors, VPs, and C-Suite to excel in their roles and deliver compassionate service to our community.

The Training Manager plays a critical leadership role in operationalizing this vision. This position manages and coaches a team of Training Coordinators, oversees execution of training delivery, and partners with cross-functional teams to ensure consistency, quality, and accessibility of all training offerings. The Training Manager ensures compliance with funding requirements, enhances onboarding pathways, and supports the development of a culture of continuous learning.

PRIMARY RESPONSIBILITIES

Team Leadership & Department Operations (40%)

• Supervise, mentor, and evaluate a team of Training Coordinators, providing regular coaching, feedback, and professional development.
• Oversee coordinator workload distribution, scheduling, and prioritization to meet agency-wide training needs.
• Support the Director of Training & Development in creating departmental goals, metrics, and annual workplans.
• Promote a collaborative, learner-centered team culture rooted in HomeFirst’s values.
• Coordinate team participation in special initiatives, pilots, and program-specific learning engagements.

Training Program Management (30%)

• Ensure delivery, quality, and continual improvement of all mandatory training (e.g., County/City-mandated training, OSHA, HIPAA, First Aid/CPR, etc.).
• Manage execution of role-specific onboarding learning pathways for staff, including frontline staff, people leaders, and specialty roles.
• Partner closely with HR Generalists (HRGs) and Employee Relations to identify training gaps tied to turnover, discipline trends, or communication challenges at program sites.
• Work with the Director and Conflict/ER Trainer (outside your direct supervision) to ensure training coordinators reinforce core conflict resolution and trauma-responsive concepts in their curriculum.
• Support pilot programs or targeted training interventions for sites needing intensive coaching.

Content Development & Instructional Quality (15%)

• Reinforce and monitor use of standardized curriculum templates, learning objectives, assessments, and facilitation guides by the coordinator team.
• Review coordinator-created content for accuracy, accessibility, and alignment with adult-learning best practices.
• Support conversion of existing training into blended or e-learning formats.
• Ensure training materials reflect HomeFirst’s competencies and organizational values.
• Develop a series of growth and career development modules for current employees that include position-specific training.
• Actively research appropriate training that support excellence in service delivery across the agency.

Cross-Functional Collaboration (10%)

• Partner with Recruiting to ensure effective integration of training into new-hire onboarding.
• Collaborate with HRGs on coaching leaders through performance management and required training.
• Work with Program Directors and VPs to understand local site training needs and ensure appropriate coordinator assignments.
• Coordinate with Payroll/HR on tracking completions tied to training policies and procedures.

Data, Compliance, & Reporting (5%)

• Oversee timely training tracking, documentation, and compliance reporting through the LMS or interim tools.
• Ensure audit-ready documentation for all funder and regulatory expectations.
• Monitor training completion data by site, job class, and division, escalating patterns of non-compliance.
• Prepare monthly dashboards or summaries for the Director of Training & Development.

Core Competencies

• Leadership & Coaching – Builds team clarity, accountability, and engagement.
• Project Management – Balances competing deadlines and multiple program needs.
• Relationship Building – Communicates effectively with frontline staff through executives.
• Continuous Improvement – Identifies system gaps and offers scalable solutions.
• Equity & Inclusion – Designs and oversees training that builds belonging and respects lived experience.
• Strategic Alignment – Ensures training supports organizational performance and retention goals.

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

Qualifications

QUALIFICATIONS (YOU HAVE)

Required

• Bachelor’s degree in HR, Education, Organizational Development, Social Services, or related field or three-year minimum equivalent experience.
• 3–5 years of experience in training, learning & development, or HR.
• 1–2 years of supervisory or team lead experience (or equivalent demonstrated leadership).
• Experience managing high-volume or multi-site training programs.
• Knowledge of adult-learning, trauma-informed care, and culturally responsive training practices.
• Strong presentation, facilitation, and coaching skills.
• Ability to manage projects and meet deadlines in a fast-paced environment.
• Work may occur outside of normal business hours, some nights and weekends may be required.

Preferred

• Experience in homelessness services, housing, behavioral health, or related nonprofits.
• Experience with LMS administration or e-learning development.
• Bilingual Spanish or Vietnamese.
• Experience supporting performance management or training for people leaders.

Other:

• Valid CA Driver License

• Reliable personal vehicle & insurance

• Able to perform sedentary work

• Able to lift up to 30 lbs. on occasion

• Ability to use keyboard and read computer screens for extended periods

• Able to stand/sit for extended periods, kneel, reach and bend related to the duties