The Training Manager is responsible for developing, enhancing, and overseeing all training programs to ensure alignment with Inter-Con’s operational, safety, and compliance standards. This role ensures all personnel are properly trained, assessed, and prepared to meet the evolving needs of high-stakes security environments. The Training Manager will act as a strategic partner to both internal leadership and the client, driving continuous improvement and operational excellence.

Duties/Responsibilities:

Program Development

• Build and maintain a comprehensive training program aligned with operational, safety, and client requirements.
• Create and update curricula that strengthen personnel proficiency, preparedness, and overall operational readiness.

Training Enhancement & Quality Improvement

• Evaluate existing programs to identify gaps and implement best practices.
• Develop advanced instructional materials using adult-learning principles and modern training methodologies.
• Drive consistent improvement through data-driven assessments and feedback.

Trainer Oversight & Accountability

• Ensure all trainers deliver lessons accurately, consistently, and in compliance with established standards.
• Conduct periodic audits, evaluations, and coaching to maintain high-quality delivery.

Annual Training Plan & Schedule Management

• Design, implement, and oversee the yearly training calendar.
• Ensure all mandatory, recurring, and role-specific training requirements are met on schedule.

Client & Stakeholder Liaison

• Serve as the primary point of contact between Inter-Con Security and the client on all training matters.
• Maintain clear communication to ensure alignment of training programs with security objectives and operational priorities.

Continuous Improvement & Performance Monitoring

• Track training metrics, conduct program assessments, and implement enhancements to strengthen effectiveness.
• Provide strategic recommendations to improve readiness, efficiency, and overall performance

Required Background & Experience

• Experience in instructional design, training program development, and adult-learning methodologies
• Ability to design engaging training for diverse audiences, including blended learning and e-learning platforms.
• Previous leadership experience in fast-paced, high-stakes, or critical-infrastructure environments
• Demonstrated ability to operate with professionalism, urgency, and adaptability.
• Strong experience partnering with executives and stakeholders on operational and strategic security matters.

Certifications & Technical Skills

• CPR Certification (required or ability to obtain).
• Firearms, Access Control, and Use of Force certifications as applicable.
• Strong leadership, accountability, and team-development capabilities.
• Ability to implement structured training programs and monitor compliance.

Key Attributes

• Strategic thinker with strong operational awareness
• High professional credibility and ability to lead by example.
• Client-focused, results-driven, and committed to exceeding expectations.
• Exceptional communicator skilled at presenting complex material to diverse audiences.
• Background in military, law enforcement, or security operations is highly preferred

Duties, responsibilities and activities may change at any time with or without notice