Job Description

Job Title: Training Manager

Reports to: Associate Director of Training

Status: Full-time; Exempt

Salary: $75,000.00-$88,000.00

Position Information:

The Training Manager is responsible for leading the design, development, implementation, and continuous improvement of organizational learning and development initiatives. This role ensures the delivery of high-quality, engaging training experiences that support employee growth, program excellence, and organizational goals. The Training Manager collaborates cross-functionally with program, operations, and leadership teams to identify training needs, develop learning solutions, evaluate effectiveness, and drive a culture of continuous learning. Through strategic planning, project management, quality assurance, and data-informed decision-making, the Training Manager helps strengthen staff capacity and ensure high-quality outcomes for youth, families, and communities.

Overall Responsibilities:

Training Design & Development

• Lead the design, development, and continuous enhancement of engaging, high-quality training programs aligned with organizational goals, program needs, and adult learning best practices.

• Collaborate with the Associate Director of Training and Associate Director of Programs to ensure training initiatives support organizational priorities and strategic objectives.

• Oversee the creation, implementation, and maintenance of training curricula, workshops, academies, professional development pathways, and train-the-trainer programs.

• Ensure all training content reflects current best practices in experiential learning, youth development, facilitation, and instructional design.

• Maintain consistency in training quality, structure, and learner experience across all learning initiatives.

Training Delivery & Execution

• Oversee and support the successful facilitation of training programs across the organization to ensure consistent, engaging, and high-quality learning experiences.

• Facilitate trainings, workshops, and professional development sessions in both virtual and in-person environments as needed.

• Coordinate all aspects of training logistics, including scheduling, communication, materials preparation, venue coordination, and participant support.

• Ensure administrative processes and operational systems are effectively managed to support seamless training execution.

• Foster an inclusive, engaging, and learner-centered environment that promotes participation and skill development.

Quality Assurance & Continuous Improvement

• Ensure all training programs align with Continuous Quality Improvement (CQI) standards and organizational learning objectives.

• Establish and maintain quality assurance processes for training design, content review, and facilitation practices.

• Utilize established training review and vetting tools to ensure content meets organizational standards for quality, relevance, and effectiveness.

• Ensure training materials consistently reflect organizational branding, voice, and messaging.

• Identify opportunities to enhance training systems, processes, and participant experiences through ongoing evaluation and innovation.

Data & Evaluation

• Collect, analyze, and interpret training data, including participant feedback, assessments, engagement metrics, and performance outcomes.

• Conduct training needs assessments to identify skill gaps, emerging trends, and professional development priorities.

• Utilize data and evaluation findings to inform training improvements and support organizational decision-making.

• Develop and provide regular reports, recommendations, and updates to the Associate Director of Training.

• Partner with the Impact team to identify data-informed training opportunities, trends, and continuous improvement strategies.

Cross-Functional Collaboration

• Partner with program leaders, department teams, and organizational stakeholders to identify learning needs and develop responsive training solutions.

• Align training initiatives with operational, programmatic, and strategic priorities across the organization.

• Build and maintain strong collaborative relationships to ensure training remains relevant, practical, and impactful.

• Coordinate with Program teams to schedule and conduct site visits that support training evaluation, coaching, and continuous improvement efforts.

Operations & Project Management

• Manage multiple training projects and initiatives simultaneously while ensuring timely completion and high-quality outcomes.

• Support the planning, coordination, and execution of large-scale training events, conferences, and organizational learning initiatives.

• Maintain organized systems for tracking training schedules, participant engagement, materials, outcomes, and project progress.

• Utilize the organization's Learning Management System (LMS) to manage training records, participation, compliance, and learning engagement.

• Ensure timely follow-up on training requests through effective documentation, communication, and collaboration with internal stakeholders.

Culture & Organizational Alignment

• Model organizational values through effective leadership, collaboration, communication, and professional conduct.

• Champion a culture of learning, continuous improvement, accountability, and professional growth.

• Support staff development by coaching facilitators, providing feedback, and promoting training excellence.

• Promote a "Kids First" philosophy by ensuring all training initiatives contribute to safe, engaging, and high-quality experiences for youth.

• Serve as a learning and development leader who advances organizational capacity, employee success, and program quality.

Requirements:

• Knowledge of experiential learning theory and adult learning principles.

• Strong understanding of youth development, expanded learning programs, and education systems, particularly in high-need communities.

• Experience in training design, facilitation, and program implementation.

• Commitment to data-driven decision-making, evaluation, and Continuous Quality Improvement (CQI).

• Strong project management and organizational skills with the ability to manage multiple priorities.

• Excellent verbal and written communication skills.

• Ability to build strong relationships across teams and departments.

• Ability to work collaboratively in a team environment.

• Flexibility to work evenings and weekends as needed.

• Proficiency in digital tools (Canva, Microsoft Teams, Adobe, Microsoft Office Suite, Forms, Planner, PPTX).

• Stable internet access.

• Valid LIVE Scan

Special Skills:

Ideally, we are looking for someone who is detail oriented, energetic, ambitious, proactive, and positive, with the ability to work both independently and collaboratively. Multi-tasking and attention to detail must be strengths this individual possesses. Individual needs to be comfortable on camera and in live virtual sessions with students and peers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel and use a computer. The employees are frequently required to talk, hear, and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to a computer monitor. The noise level reflects typical work environment for job description.

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.