Job Description

Introduction:

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose:

Serve as a service‑excellence ambassador, responsible for driving retail capability, uplifting service standards, and enhancing commercial performance across Burberry Japan. This role manages the delivery of retail training, develops store talent, and ensures the Burberry service philosophy is consistently brought to life across all Japan retail locations.

Key Responsibilities:

• Deliver in‑store training personally, including selling skills, brand rituals, clienteling, and service excellence programs.
• Conduct frequent store visits to observe customer experience, coach teams, assess service execution, and identify training gaps.
• Partner with Store Managers and Retail Managers to coach on service excellence and elevate the overall store experience.
• Ensure consistent message delivery, training quality, and effective time prioritization across Japan retail stores.
• Localize and adapt global training content for the Japan retail environment.
• Support store leadership capability development through coaching moments and targeted learning programs.
• Share insights on product experience, and customer engagement improvements.

Qualifications & Requirements:

• Bachelor’s degree or equivalent
• Experience in retail training, ideally in luxury fashion retail
• Native-level Japanese and business-level English (both written and spoken)
• Strong communication and coaching skills
• Training design and facilitation capability
• Strong collaboration and stakeholder management skills