Job Description

The Training Manager is responsible for identifying training needs, designing curriculum and ensuring the effective
delivery of all assigned training programs. The Training Manager is responsible for developing the overall learning
and development strategy of his team. This role ensures that training programs align with client specific as well as
organizational requirements to drive employee performance and meet business goals.

Qualifications:
● Bachelor’s degree preferred or at least two (2) years of college
● Prior experience in Training Team Management, including significant experience in a managerial role.
● Experience in collaborating with cross functional teams for fast paced, highly dynamic projects.
● Minimum of 2 years Training Manager experience in a BPO company
● Experienced with end to end training (new hire, communication and culture, product, upskilling,
nesting)
● Strong knowledge of instructional design principles and adult learning theories.
● Excellent communication, presentation and interpersonal skills.
● Proficiency in training software and LMS (Learning Management Systems).
● Flexible with working on different shifts
● Strong problem solving skills and detail oriented.
● Proficient in Microsoft applications and tools.
● Must be a team player with expert team and time management skills
● Project Management experience is an advantage.