Job Description

Job Title: Training Manager

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: This position is remote and will require travel up to 50% based on business needs.

The Training Manager will support the Director, Learning & Development in designing and delivering effective training programs for Sodexo Live!'s leadership and frontline teams, both in person and virtually. This role is responsible for developing brand-specific and line-of-business-specific training content that supports company strategic goals. This role ensures L&D content builds organizational capability while being engaging and easy to digest.

The Training Manager will collaborate closely with functional leaders and other stakeholders to identify training needs and create innovative solutions to drive employee development. This position will also lead the enrollment, rollout, and ongoing implementation of the Mapal Learning Management System (LMS) across all Sodexo Live! NORAM units.

Essential Responsibilities:

• Facilitate interactive workshops to leadership and frontline employees, both virtually and in person.
• Ensure training sessions are effective, engaging, and tailored to meet the diverse needs of employees at all levels.
• Skilled at influencing and relationship management with ability to work with key unit and above-unit leaders to ensure maximum participation.
• Work closely with the Director, Learning & Development and key stakeholders to design and develop venue-specific and line-of-business-specific training materials.
• Develop engaging training content, including presentations, handouts, videos, and e-learning modules that align with the company's strategic goals which include Hospitality Excellence standards.
• Utilize a variety of instructional design methodologies to create easy-to-digest training materials that maximize knowledge retention and practical application.
• Conduct needs assessments and analyze performance data to identify gaps and create targeted training interventions.
• Ensure that content is aligned with the overall learning strategy and business goals.
• Assist in building sustainability plan for all learning initiatives to ensure L&D programs become part of our organizational culture.
• Evaluate training effectiveness through participant feedback, assessments, and performance data to identify areas for improvement.
• Continuously improve training content and delivery methods based on feedback and evolving business needs.
• Ensure that all training materials are up-to-date and reflective of best practices in hospitality.
• Serve as the primary point of contact and internal subject-matter expert for all Mapal LMS management including learner set-up, content loading, implementation of role-specific learning pathways and learner progress reporting.
• Support national rollout of the Mapal LMS across all Sodexo Live! NORAM units, including system configuration, onboarding, and training for unit leaders.
• Coordinate enrollment of all hourly employees into the LMS, ensuring accurate assignment of roles, permissions, and learning paths.
• Develop and deliver LMS training for operators, leaders, and administrators to ensure successful platform adoption.
• Monitor learner engagement, compliance, and completion rates; provide regular reporting and insights to stakeholders.
• Collaborate with Mapal support teams and Sodexo Live! IT to manage system updates, integrations, and enhancements.
• Support the creation of digital learning pathways within Mapal to align with organizational capability priorities.

Qualifications/Skills:

• Bachelor's degree in Education, Organizational Development, Human Resources, Hospitality Management, or related field.
• 5 years of experience in developing and delivering engaging training programs, preferably within the hospitality or service industry.
• Experience in creating both in-person and virtual training content, including e-learning modules and interactive workshops.
• Strong understanding of instructional design methodologies, adult learning principles, and blended learning techniques.
• Excellent communication, presentation, and facilitation skills, with the ability to engage diverse audiences.
• Fluent Spanish speaker with ability to effectively deliver learning concepts in Spanish is a plus.
• Ability to work collaboratively with stakeholders across different functions to address training needs.
• Strong project management skills, with the ability to manage multiple projects and deadlines effectively.
• Familiarity with learning management systems (LMS) and digital learning tools.
• Ability to facilitate platform administration and implement new user groups.
• Experience using Mapal is a plus.
• Working knowledge of Studio e-learning authoring tools with excellent writing and proofreading skills.
• Passion for hospitality and a commitment to employee development.

Why Join Sodexo Live!?

At Sodexo Live!, we're proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, additional benefits include:

• Health Savings and Flexible Spending Accounts
• Life and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Identity Theft Protection
• Adoption Assistance

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability