Job Description

About us

At Westpac New Zealand, our purpose is to Help New Zealanders Succeed. As a Bank and one of New Zealand's leading employers, we are passionate about helping people. We are taking action today to create a better future for the people who bank with us, work with us, invest in us or are part of our broader communities.

Mō te tūranga | About the Role

The Training Lead role is responsible for understanding training needs across all impacted teams, for sourcing appropriate training content, and for designing and delivering the training programme across FY26 and FY27. The primary objectives are to ensure that all training needs and outcomes are met, and to help ensure all impacted users are engaged, supported and confident throughout the change journey. The training programme will be aligned and integrated into the overall business change and comms plans which are managed by the Programme Change Lead.

• Engage with business, technical, and operational leaders and senior stakeholders to understand and document training needs and outcomes, and to create training personas for key roles.

• Work with the Programme Delivery Leads to align training priorities and broad sequencing with the overall programme delivery schedule, initially with a tight focus on the training required in FY26.

• Work with implementation partners and key stakeholders to review training content in detail, and to design the package of training content that will be delivered for each persona.

• Write the overall Training Plan with sufficient details so that project members and key stakeholders understand the training objectives, approach, roles and responsibilities, phasing, and timings.

• Ensure the Training Plan is reviewed with key stakeholders and refined as required, and that it is iteratively updated as the next priority groups of trainees are identified and scheduled.

• Facilitate the development and compilation of all training content, including university, online, and in-classroom content provided via partners; and content which is developed internally by WNZL.

• Facilitate the detailed planning and scheduling of all delivered training, ensuring that trainees have sufficient lead times to ringfence the required time from their daily BAU commitments.

• Oversee and co-ordinate the delivery of all training, ensuring that trainee’s competency is assessed at the end of each training block against agreed training outcomes.

• Provide support to all trainees following the completion of training, and during the warranty/hypercare phases of the projects. Ensure that additional training is provided if required.

• Throughout, work closely with the WNZL Learning and Development (L&D) team to ensure that all training plans, content, and delivery are aligned and consistent with the standards and tools required. Assist with developing permanent training capability for ongoing use through future years.

• Throughout, work closely with the Business Change Lead to ensure alignment of outcomes and activities across the change programme, including comms, business change, and readiness activities.

• Through final phases of Hypercare and Warranty, participate in the handover of training and learning capability and content to the WNZL L&D teams.

Nā tāu rourou | What will you bring?

• 5-10 years of training and learning experience, preferably in relevant banking or similar environments.

• Significant experience in engaging business stakeholders across multiple business units, to understand training needs, personas, and outcomes.

• Proven experience in developing complex Training Plans spanning multiple business, technical, and operational teams and roles.

• Proven experience with sourcing and developing training programmes and then leading delivery.

• Ideally, some previous exposure to enterprise-wide data ecosystems, data platforms / warehouses, and data analytics and programming.

• Ideally, some previous exposure to Snowflake and associated data pipeline sourcing and ingestion technologies.

• Strong, confident communicator, comfortable with engaging senior stakeholders and sponsors.

• Proven ability to work within a hybrid waterfall / agile delivery methodology.

Hands on and ‘T’ shaped, willing and able to input into other business change activities as required