Job Description

We are WeGo. It's not just our name. It's what we do. That forward-thinking movement is extended and enriched by branding that looks and feels the same no matter where it lives in our communities. The WeGo brand stands for a collaborative commitment to exceptional service, friendliness, integrity, and honesty as we connect riders to their community and one another.

Position Summary

WeGo Public Transit seeks a Facilitator to join its Training team and help grow public transit ridership across Middle Tennessee. This position is primarily responsible for the research, development and delivery of training programs for WeGo employees.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, and/or new ones may be assigned at any time with or without notice. The principal duties are intended to describe those functions that are essential to the performance of this job and must be performed unaided or with the assistance of reasonable accommodation.

Key Responsibilities

• Conduct training of operators
• Trains employees on the safe operation of all WeGo vehicles.
• Prepares employees for all CDL tests and trains on the proper operation of all equipment.
• Train all employees in the classroom as directed.
• Conducts sensitivity and customer relations training.
• Observes employees’ safety habits for minimum risk of accidents and injuries.
• Maintains training records and conducts driver assessments.
• Assists in special events provided by WeGo Public Transit.
• Leads a variety of training formats, including but not limited to classroom discussions, computer-based training.
• Assist in the development of the training materials.
• Assist in determining the effectiveness of training programs.
• Conducts Re-training Programs as necessary
• Re-trains operators as necessary in all aspects of performance including but are not limited to Defensive Driving, Sensitivity Training, Customer Relations skills, Fare Box, New Services Routes and Equipment.
• Conducts ride along with new operators.
• Train personnel in all aspects of services.

Required Qualifications

• Excellent interpersonal and customer relations skills.
• Ability to deliver and lead classroom discussion.
• Ability to work on assigned schedule and to adjust to a flexible schedule.
• Proven ability to perform assigned duties efficiently and effectively with minimal supervision.
• Record management skills with a strong attention to detail and accuracy.
• Model and promote professional conduct, integrity, and a positive work ethic.
• Ability to maintain effective working relationships with all levels of employees.
• Demonstrated ability to understand, interpret, and execute detailed written and verbal instructions accurately and efficiently.
• Problem solving skills.
• Ability to make oral presentations.
• Ability to compose written documents.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Ability to respond to emergency and inclement weather situations, including working extended or modified schedules to support essential operations.
• Demonstrated ability to complete assignments accurately and within required timeframes.
• Ability to maintain composure and perform effectively in high-pressure and stressful situations.

Davidson Transit Organization, Employment unit of WeGo Public Transit, is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that people with disabilities are provided with reasonable accommodation.

Davidson Transit Organization, Employment unit of WeGo Public Transit is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.