Could this be one of those rare moments to do the best work of your career?
The Lottery Corporation is Australia’s largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.
While we’re a fresh face bringing you Australia's favourite lottery games, we’re an experienced team. For more than a century, we’ve been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.
Share joy, spark possibilities and join the winning team today!
In today’s fast-evolving retail landscape, the core focus of the Retail Training Facilitator role is to empower the retail team by designing and delivering up-to-date training programs and information sessions for both new and current retailers and their staff. This includes providing digital and in-person training tailored to the latest products, technologies, and compliance standards. You’ll also play a vital part in supporting on-the-ground training by equipping Business Development Managers with contemporary coaching techniques and resources to ensure our retail partners remain agile, knowledgeable, and aligned with industry’s best practices.
What you’ll do
• As a Retail Training Facilitator, your primary responsibilities will include designing, delivering, and continuously enhancing robust training programs that address both digital and in-person learning requirements across the retail network.
• You will work closely with Business Development Managers, providing them with modern coaching resources and methodologies to enable them to promote learning throughout all levels of retail operations. Your support of on-the-ground training initiatives will equip retailers and venue partners with the necessary knowledge and tools to drive sales performance, maintain retail standards, and ensure ongoing compliance across the network.
• Your role will further encompass active participation in channel growth projects, contributing to the design and execution of learning initiatives that support the continuous development of both new and established retail partners. You will play an integral role in developing and sustaining a collaborative, state-wide network of training outlets.
• Providing consistent feedback to the Training and Education Team will be critical to maintaining the effectiveness, relevance, and compliance of all programs and resources. Remaining up to date with The Lottery Corporation’s products, systems, and processes will position you to deliver outstanding support to the broader Channel team and its strategic initiatives.
What you’ll bring
• Skilled in delivering training both in-person and online.
• Experienced with ESL participant training.
• Strong product and gaming terminal knowledge.
• Able to tailor education programs to diverse learner needs.
• Proficient in Microsoft Office (Teams, Word, Excel, PowerPoint).
• Knowledgeable of relevant legislation, regulations, and company policies.
• Certificate IV in Assessment and Workplace Training (preferred).
• Valid driver's licence.
What you’ll get
Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too!
The list is extensive but here are a few:
Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don’t match the job description criteria exactly. If this role is of interest to you and you’re ready to spark possibilities with The Lottery Corporation, but don’t feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.
We’re committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process more user friendly for them.
We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future.
We’re Australia’s largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.
