Ithemba Recruitment

Training Facilitator

Ithemba Recruitment  •  Durban, ZA (Onsite)  •  2 months ago
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Job Description

**NIGHT SHIFT***

  • Facilitate Training group as per Client requirements
  • Communicate with team on Knowledge and Skills updates for relevant campaigns
  • Complete Training Administrative tasks as per set timelines
  • Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
  • Collect feedback on Knowledge and Skill gaps from groups. Suggest improvements to Training Manager, Content Designer and Managers towards Continuous Improvement
  • Coordinate with Manager to help transition agent from Training as per expectations
  • Monitor and Track performance for each group to assess positives and areas of improvement. Report gaps to Operations and Training for improvements
  • Coach Trainees on observed Knowledge and Skill gaps
  • Keep up to date with changes by attempting monthly Knowledge Assessment
  • Attend Trainer Certification programmes internal/external
  • Self-upskill on updates and relevant knowledge

***Shifts are between 3 pm start and a 11am finish, the shifts will only be 9 hours in that period***

Ithemba Recruitment

About Ithemba Recruitment

Ithemba Recruitment is an organisation that specializes in the placement of quality candidates in various industries.

We at Ithemba recruitment are “specialist generalists” we have the understanding that the we are able to recruit for a wide range of positions in various job functions that clients may require because we prefer to be seen as specialists for our clients needs and culture rather than specialists in a specific sector.

We feel that any position can be qualified by the correct understanding of people rather than what field they work in. We feel that by communicating effectively with candidates and having respect for their needs, requirements and time – we are able to form relationships and properly understand our candidates and the culture that they would fit into so as to service our clients’ needs more effectively. You could possibly classify us as “Versatilist”.

Whether you are in need of a new member of staff or as we like to call it "a new family member"​ or if you are in search of a new opportunity our consultants are ready to take your call.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Durban, ZA
Year Founded
Unknown
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