Job Description

What You Will Deliver

• Provide training and improvement programs to Customer Service Representatives (CSR)
• Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective
• Liaise with Senior Trainer to develop training solutions
• Conduct audit and assist in quality assurance
• Emphasize Customer Service Team’s standards and guidelines in the training programs
• Foster a sense of teamwork and continuous improvement in Customer Service Team
• Prepare periodic reports and presentations on management purposes

Who You Are

• Holder of Associate’s Degree or above
• At least 1 year of training experience or relevant educational background, preferably with HK market experience
• Experience in developing and implementing learning & development programs is an advantage
• Good training & coaching and communication skill
• Strong sense of responsibility and problem solving skills
• Proactive to upscale and improve the existing training process and materials
• High level of patience and observation skill to view matters in a holistic manner
• Good command of written and spoken English and Chinese (Nearly native level of Cantonese and Mandarin)

What We Offer

• On-job training
• Public Holidays, Birthday Leave & Medical Insurance
• A multi-cultural team
• A company provides a casual, flexible working environment
• A company promotes learning, continuous improvement, and personal growth