Job Description

The Training & EHR Coordinator supports Valley View Health Centers by providing structured onboarding, ongoing clinical education, workflow training, and electronic health record support for new and current staff. This position serves as a hands-on education resource across VVHC locations, helping employees build and maintain the clinical, operational, and eClinicalWorks (eCW) skills needed to perform their roles safely and consistently. The role also provides BLS/CPR training and supports the EHR Manager with staff education, workflow adoption, testing, system changes, and other EHR-related initiatives.

Training & EHR Coordinator

Essential Functions

Functional Area: Training, Onboarding & Staff Development

Estimated Effort: 50%

• Develop, coordinate, and deliver standardized onboarding and role-specific training for new clinical and support staff in collaboration with Human Resources, site leadership, department leaders, and subject-matter experts
• Coordinate new-hire training schedules and learning plans to ensure required clinical, operational, and system education is completed in a timely and organized manner
• Provide instruction on VVHC clinical workflows, documentation expectations, patient safety practices, infection prevention, organizational policies and procedures, and other job-specific processes within the scope of the position
• Conduct orientation sessions, in-services, skills training, and other educational sessions in person or virtually as appropriate
• Conduct on-site follow-up with new staff during the initial weeks of employment to reinforce training, answer questions, and support successful integration into site workflows
• Assess staff understanding and competency, identify areas requiring additional support, and provide or coordinate follow-up education and remediation as needed
• Develop and maintain orientation guides, competency checklists, training modules, quick-reference materials, tip sheets, and standardized learning resources
• Plan and provide ongoing education for current staff based on organizational priorities, policy changes, quality initiatives, safety concerns, audit findings, performance gaps, and changes in clinical practice or workflow
• Provide education during staff meetings, department meetings, in-services, skills sessions, and other organizational training events
• Collaborate with managers and clinical leadership to identify knowledge or performance gaps and develop targeted education to address identified needs
• Provide refresher education and skills reinforcement when policies, workflows, clinical standards, or organizational expectations change
• Support consistency of clinical practice and workflow across VVHC locations by reinforcing approved standards and identifying opportunities for education or process improvement
• Maintain an organized library of current training materials, clinical education resources, and standardized training tools
• Maintain accurate documentation of training attendance, completion, competency, and follow-up activities using approved organizational systems, including MedTrainer when applicable
• Gather staff and leadership feedback, evaluate training effectiveness, and recommend updates to improve onboarding, education, and staff development activities
• Promote a culture of learning, professional development, accountability, patient safety, and continuous improvement throughout Valley View Health Centers

Functional Area: Site-Based Education, BLS/CPR & eCW Support

Estimated Effort: 40%

• Travel routinely among VVHC locations to provide hands-on education, workflow support, observation, coaching, and follow-up for new and current staff
• Support staff at the point of work by observing processes, answering training-related questions, identifying recurring learning needs, and reinforcing standardized VVHC workflows
• Serve as an approachable education resource for staff requiring additional instruction or reinforcement related to clinical processes, role-specific competencies, or eCW use
• Maintain instructor credentials necessary to provide organization-approved BLS/CPR training and certification in accordance with approved certifying organization requirements
• Coordinate and conduct BLS/CPR classes for new hires and current employees
• Maintain accurate records of BLS/CPR course completion, certification, and expiration dates
• Assist with scheduling and delivery of other required clinical, safety, or competency-based education when within the position’s qualifications and assigned scope
• Provide eClinicalWorks (eCW) training for new and current staff, with emphasis on role-specific workflows, accurate documentation, efficient system use, and standardized organizational processes
• Create and update eCW training materials, quick-reference guides, tip sheets, and workflow instructions in collaboration with the EHR Manager
• Provide basic eCW user support and workflow coaching
• Identify recurring staff questions and training gaps and escalate technical, configuration, security, or system-level concerns to the EHR Manager or Information Technology as appropriate
• Assist the EHR Manager with testing, staff education, workflow implementation, system-change communication, new feature rollouts, and other EHR-related projects as assigned
• Reinforce adoption of approved eCW workflows across locations and provide feedback regarding workflow barriers, usability concerns, and opportunities for improvement
• Participate in testing or pilot implementation of new clinical technologies, electronic tools, or workflow changes
• Assist with staff communication and education related to implementation of new systems, tools, and workflows

Functional Area: Service & Other Responsibilities

Estimated Effort: 10%

• Serve on Valley View Health Centers and Community Action Committee teams or committees as assigned
• Participate in meetings, conferences, and training activities related to assigned responsibilities
• Assist with special projects, training needs assessments, educational material development, data collection, and other staff-development or EHR-support activities as directed
• Perform other duties necessary to support the organization’s mission, vision, values, staff development needs, and continuous improvement objectives

Minimum Requirements

Education

• High School Diploma or GED

Job-Related Experience

• Minimum of two (2) years of experience in a healthcare setting
• Demonstrated experience training, coaching, precepting, orienting, or supporting staff
• Strong working knowledge of Microsoft Office
• Ability to learn and teach electronic health record and training systems

Licenses & Requirements

• Valid driver’s license
• Automobile insurance
• Reliable transportation
• Current BLS/CPR certification or ability to obtain certification within thirty (30) days
• Must obtain and maintain an organization-approved BLS/CPR instructor credential within a timeframe established by VVHC

People Management Experience

• Formal people-management experience is not required
• Demonstrated experience coaching, training, mentoring, precepting, or supporting staff is required

Preferred Qualifications

• Associate degree in nursing, allied health, healthcare education, healthcare administration, or a related field
• Active RN, LPN, or other relevant clinical credential
• Experience working in an FQHC, ambulatory care, primary care, or community health setting
• Experience serving as a clinical educator, preceptor, trainer, or EHR super-user
• Experience with eClinicalWorks (eCW), MedTrainer, or similar healthcare technology
• Current BLS/CPR instructor certification
• Experience developing competency tools, training materials, or standardized learning resources
• Knowledge of FQHC operations, quality improvement, patient safety, and ambulatory clinical workflows

Working Conditions

• Primary work is performed indoors in climate-controlled office and clinical environments
• Position requires routine travel among Valley View Health Centers locations
• Occasional schedule flexibility may be required to meet training needs
• Regularly requires sitting, using hands to handle objects, tools, or controls, reaching with hands and arms, and communicating verbally
• Frequently requires standing and walking
• Occasionally requires stooping, kneeling, crouching, or crawling
• Regularly requires lifting and/or moving up to 10 pounds
• Occasionally requires lifting and/or moving up to 25 pounds
• Position requires the ability to facilitate classroom and hands-on education
• Must be able to perform the physical activities necessary to demonstrate BLS/CPR skills