Job Description

A Training Director is responsible for overseeing the design, implementation, and evaluation of training and development programs within an organization. This role ensures employees acquire the skills and knowledge needed to perform effectively while aligning training initiatives with business goals.

Key Responsibilities

• Assess Training Needs
  • Conduct skills gap analyses and performance reviews.
  • Collaborate with department heads to identify training priorities.
• Develop Training Programs
  • Design and implement training curricula tailored to organizational objectives.
  • Create career development plans for employees.
  • Integrate modern learning methods (e-learning, workshops, mentoring).
• Manage Training Operations
  • Oversee training budgets and resources.
  • Select and manage external training vendors when necessary.
  • Ensure compliance with industry standards and regulations.
• Evaluate Effectiveness
  • Monitor and measure training outcomes.
  • Adjust programs based on feedback and performance metrics.
  • Report results to senior management.
• Leadership & Strategy

• Align training initiatives with long-term business strategy.
• Lead and mentor training staff.
• Promote a culture of continuous learning and professional growth.

Qualifications

• Bachelor’s degree in Human Resources, Education, Business Administration, or related field (Master’s preferred).
• Proven experience in training management or corporate learning.
• Strong leadership, communication, and organizational skills.
• Knowledge of instructional design and adult learning principles.
• Familiarity with Learning Management Systems (LMS) and digital training tools.

Desired Competencies

• Strategic thinking and problem-solving.
• Ability to manage budgets and resources effectively.
• Strong interpersonal skills to engage employees at all levels.
• Analytical mindset for evaluating training impact.

Qualifications

• Minimum of 5 years of relevant experience in training, learning & development, or a related field
• Bachelor’s degree

Preferred (Good to Have) Certifications & Knowledge
A Training Director in the BPO industry is expected to demonstrate strong expertise in corporate learning, process improvement, and compliance. The following certifications are highly advantageous:

• Certified Professional in Training Management (CPTM) – Validates capability in managing enterprise-wide training strategies
• Certified Contact Center Manager (CCCM) – Demonstrates understanding of contact center operations and performance metrics
• Six Sigma / Lean Certification (Green Belt or higher) – Supports process improvement and operational efficiency initiatives
• ISO 9001 Quality Management Certification – Ensures alignment with global quality standards
• Data Privacy & Compliance Certifications (e.g., GDPR, HIPAA) – Important for handling sensitive customer data across accounts
• ATD CPLP (Certified Professional in Learning and Performance) – Strengthens expertise in instructional design and adult learning