Job Description

TRAINING & DEVELOPMENT MANAGER

Main responsibilities:

The Training & Development Manager is responsible for:

• Coordinating and facilitating training and development programs to enhance crew skills and knowledge. Identifying training needs, organizing training sessions, and monitoring crew performance and career development;
• Engaging learners with effective questions, storytelling and other dynamic facilitation techniques;
• Using personal experiences to make content relevant to learners. Creating a learner-focused environment when sharing information;
• Providing participants with feedback and coaching as they practice skills and behaviours;
• Conducting courses as per company requirements;
• Managing, communicating, and coordinating all aspects of shipboard learning programs, including attendance tracking, maintenance of training facilities, and monitoring of training material inventory;
• Maintaining training records in the appropriate systems;
• Maintaining the confidentiality of sensitive information at all times;
• Supporting the Management Team with any additional training needs;
• Adapting work schedule in order to accommodate operational demands and constraints. Creating training schedules that take into consideration, crew work schedules, places, crew and operational needs first.
• Performing other duties as assigned, when appropriate;
• Understanding and complying with all applicable policies and procedures;
• Understanding and consistently adheres to all policies and procedures;
• Demonstrating commitment to the Company’s values, beliefs, goals, and initiatives. Consistently upholding our Core Values;
• Evaluating & Auditing training being delivered by Managers and Supervisors, identifies any training gaps and creates an action plan for improvement;
• Preparing training reports and metrics for senior management, including crew attendance reports, outstanding trainings, activity report
• Staying updated on leaning & development trends and best practices in the cruise industry. Identifying opportunities for process improvements and efficiencies within the HR department.
• Fostering effective communication and collaboration with other vessel departments, including (Hotel, Deck, Engine & Concessionaires), to ensure seamless guest experiences and resolve operational issues.​
• Participating in emergency drills and responding to actual emergencies as per the Muster List;
• Portraying a positive image of AROYA Cruises to all guests, officers, crew, and government officials;
• Maintaining professional relationships across all functions, while promoting a positive and harassment-free work environment that welcomes and respects differences in cultures, backgrounds, and individual personalities;
• Adhering to and ensuring all persons under their supervision adhere to all all safety regulations;
• Adhering to and ensuring all persons under their supervision adhere and comply with all Company Policies, Procedures and Manuals;
• Performing duties and tasks according to above but not limited to that.

The Training & Development Manager reports and is accountable to the HR Manager.