Job Description

Industry: IT Services

Job Summary

The Training & Development Manager is responsible for developing and implementing learning and development strategies to improve employee capabilities, performance, engagement, and career growth across the organization.

The role will work closely with department heads and management to identify training needs, develop learning programs, manage internal and external training providers, and evaluate training effectiveness. The position will support employee development across areas such as sales, customer service, operations, project management, leadership, and professional skills within the IT Services business.

Main Responsibilities

• Develop and implement the annual Training & Development strategy, plan, and budget aligned with business objectives.
• Conduct Training Needs Analysis (TNA) with department heads and managers to identify capability and performance gaps.
• Design and coordinate training programs covering soft skills, leadership, customer service, sales, communication, management, and professional development.
• Develop structured onboarding and orientation programs for new employees.
• Work with managers to establish individual development plans and career development pathways.
• Coordinate internal trainers, external trainers, consultants, and training providers.
• Manage training schedules, budgets, attendance, training materials, and learning resources.
• Evaluate training effectiveness through employee feedback, assessments, performance improvements, and business KPIs.
• Develop and monitor training and development KPIs and prepare regular reports for management.
• Support talent development, succession planning, leadership development, and high-potential employee programs.
• Identify opportunities for employee upskilling and reskilling based on business and market needs.
• Promote a culture of continuous learning and professional development.
• Manage and improve the company's LMS / digital learning platforms, where applicable.
• Ensure training policies, processes, and records are properly maintained.
• Perform other duties assigned by management.

Main Requirements

• Bachelor's degree in Human Resources, Business Administration, Education, Organizational Development, or a related field.
• 3 - 5 years of experience in Training & Development, Learning & Development, Talent Development, or a similar role.
• Experience working in an IT Services, Technology, BPO, Telecommunications, or other service-oriented company is highly preferred.
• Strong experience in Training Needs Analysis, learning program design, competency development, and training evaluation.
• Experience developing training programs for different employee levels, from staff to management.
• Strong knowledge of employee development, performance management, competency frameworks, career development, and succession planning.
• Experience managing training budgets, external providers, and training projects.
• Strong leadership, communication, facilitation, presentation, and stakeholder-management skills.
• Strong organizational, analytical, and project-management abilities.
• Proficient in Microsoft Office and familiar with LMS or digital learning platforms.
• Professional HR/L&D certifications such as CIPD, SHRM, ATD, or equivalent are an advantage.
• Good written and spoken English and Khmer communication skills.
• Proactive, organized, people-oriented, and able to work effectively in a fast-paced business environment.