Job Description

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

The Training Department Administrator is responsible for managing the organization's Learning Management System (LMS), coordinating training logistics, maintaining compliance records, and supporting trainers and employees throughout the learning process. This position ensures training programs are delivered efficiently, accurately tracked, and aligned with organizational objectives.

Primary Responsibilities

Learning Management System (LMS) Administration

• Configure and maintain LMS settings, learning paths, curricula, catalogs, and user permissions.
• Upload, test, and maintain training content, including SCORM, xAPI, and other learning modules.
• Manage employee enrollments, training assignments, and compliance requirements.
• Troubleshoot LMS access and technical issues.
• Maintain training records and audit documentation.

Training Reporting & Analytics

• Generate weekly, monthly, and ad-hoc training reports.
• Track completion rates, certifications, compliance status, and assessment scores.
• Audit LMS and HR system data to ensure accuracy.
• Analyze training effectiveness and identify gaps or trends.
• Provide leadership with dashboards and key performance indicators.

Training Scheduling & Coordination

• Coordinate & Schedule weekly Field Trainers Schedules in Zones and Regions. Instructor-led training classes, webinars, and field training events.
• Manage trainer calendars and classroom schedules.
• Reserve facilities, equipment, and training resources.
• Communicate schedules and updates to participants and Key Stakeholders.

Trainer & Stakeholder Support

• Serve as the primary liaison between trainers, department leaders, and subject matter experts.
• Support curriculum deployment and training launches.
• Assist in the development and administration of certification programs.
• Ensure training resources are available and current.

Qualifications

Key Skills & Qualifications

• Experience administering LMS platforms (Schoox, etc.).
• Strong organizational and project coordination skills.
• Advanced Microsoft Excel and reporting capabilities.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and deadlines.
• Experience with training, certification tracking, and employee development programs.
• Knowledge of learning technologies and instructional delivery methods.

Success Metrics

• Training completion and compliance rates.
• LMS data accuracy and reporting quality.
• Training event execution and attendance rates.
• User satisfaction with LMS support.
• Timely deployment of new training programs.
• Reduction in overdue certifications and compliance gaps.

For an automotive training organization like Insight Automotive Training Academy, this role would also likely oversee technician certification tracking, LMS curriculum management, instructor scheduling, training event logistics, and coordination of initiatives such as LOF, Alignment, A/C, EV, and ADAS training programs.