Job Description

Title: Training Curriculum Designer & Facilitator

Reports to: Director of Learning & Development

Supervises: None

Status: Exempt

Objective

The Training Curriculum Designer & Facilitator is creative, resourceful and is responsible for helping KEMBA build our holistic training program. This role is responsible for identifying training needs, creating training content and facilitating training that supports the mission, vision, and core values of the Credit Union.

Duties and Responsibilities

• Scope, design, and develop engaging instructor-led and on-line training using adult learning principles and instructional design best practices to best fit the needs of KEMBA’s learners
• Conduct needs analysis with stakeholders to define instructional objectives and business learning outcomes
• Regularly revise, update, or enhance current training content and learning materials to reflect product and process changes
• Build meaningful relationships with key stakeholders and Subject Matter Experts (SMEs) across the organization to design and develop content that translates identified business needs into usable training content
• Evaluate training effectiveness by assessing application of learning to job performance
• Recommend future training programs by identifying gaps in existing training programs
• Organizes and prioritizes work, manage projects to a timeline, and provide regular status updates; delivering work according to established timelines
• Stay up to date with learning trends
• Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
• Relates to others beyond giving and receiving instructions:
  • Communicates with coworkers or peers without exhibiting behavioral extremes
  • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Responds appropriately to feedback from supervisor
• Performs other duties as required by management

Required Qualifications

• Bachelor’s degree or equivalent education/experience
• 2-5 years in a similar role, developing training or content
• Experience in knowledge base solutions and training software required
• Previous retail banking/lending experience preferred
• Experience facilitating interpersonal training preferred
• Excellent communication skills – writing, speaking, and overall presentation; ability to effectively speak in front of large groups of people
• Strong organization skills and high level of attention to detail
• Ability to work independently and manage multiple tasks/projects
• Proven track record of success in managing multiple project/presentation deadlines at one time
• Highly proficient in Microsoft PowerPoint, Word, Excel, and Outlook

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.

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