Training Coordinator - RCM/PAS Training Department

Make a Difference Through Learning, Development, and Operational Excellence

Are you passionate about helping others succeed? Do you enjoy creating engaging learning experiences, coaching teams, and driving meaningful improvements? As a Training Coordinator, you'll play a vital role in developing caregivers across Care Connections Access and Revenue Cycle teams, helping them build the knowledge and skills needed to deliver exceptional patient and customer experiences.

In this role, you'll have the opportunity to influence organizational success by empowering teams through training, collaboration, and continuous improvement initiatives. If you're an effective communicator who enjoys both teaching and problem-solving, this may be the perfect opportunity for you.

What You'll Do

Shape Learning Experiences

• Design, develop, and deliver engaging training programs identified by leadership and the Training & Support team.
• Facilitate training sessions for both small and large audiences, whether in-person or virtual.
• Support learners throughout their development journey by creating meaningful educational experiences that promote confidence and success.

Drive Performance and Growth

• Partner with operational and clinical teams to identify opportunities for improvement and develop training solutions that enhance performance.
• Help reduce scheduling errors and claim denials while supporting improved patient access and financial outcomes.
• Analyze data from multiple systems to identify trends and recommend process improvements that create a smoother experience for both patients and staff.

Be a Trusted Resource

• Create clear and effective communications to support organizational updates, process changes, and educational initiatives.
• Serve as a subject matter resource on patient access, revenue cycle workflows, billing processes, and insurance-related requirements.
• Apply critical thinking and problem-solving skills to help teams navigate complex situations and achieve positive results.

Support Organizational Success

• Manage training administration activities, including scheduling sessions, registering participants, and maintaining training records within UH GPS.
• Collaborate across multiple departments on special projects and strategic initiatives.
• Expand your skills through cross-training and opportunities to contribute beyond traditional training responsibilities.

What Makes You Successful

We're looking for someone who:

• Enjoys teaching, coaching, and helping others reach their full potential.
• Thrives in a collaborative, team-oriented environment.
• Communicates effectively with a variety of audiences.
• Is comfortable presenting to groups both virtually and in person.
• Uses data and insights to identify opportunities for improvement.
• Demonstrates professionalism, adaptability, and a customer-first mindset.
• Has strong organizational, problem-solving, and decision-making skills.

Why You'll Love This Opportunity

• Make an impact every day by helping caregivers grow and succeed.
• Collaborate with leaders and teams across the organization on meaningful initiatives.
• Develop expertise in training, learning and development, revenue cycle operations, and healthcare administration.
• Influence positive change through process improvement and performance enhancement efforts.
• Enjoy variety in your work, balancing facilitation, coaching, analytics, project support, and relationship building.

Additional Information

All team members are expected to follow organizational policies, maintain the highest standards of professionalism, and protect patient information in compliance with all applicable privacy and security requirements. Training and resources are provided to support your success in maintaining Protected Health Information (PHI) standards.

Join us and help create learning experiences that empower caregivers, enhance patient experiences, and drive organizational excellence.

Education

• High School Equivalent / GED (Required)
• Associate's Degree (Preferred)

Work Experience

• 3+ years of experience in leadership, training, mentoring or coaching role (Required) and
• Medical Scheduling Experience. (Preferred)
• Bachelor’s degree is equivalent to 1 year of work experience

Knowledge, Skills, & Abilities

• Experience using clinical computer systems
• Maintains up-to-date knowledge of and ability to use all applicable hospital systems. (Required proficiency)
• Notable client service, communication, and relationship-building skills (Required proficiency)
• Ability to perform in a fast-paced and stressful environment (Required proficiency)
• Demonstrates ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
• Strong written and verbal communication skills. (Required proficiency)
• Professional demeanor (Required proficiency)
• Knowledge of adult learning and training curriculum. (Required proficiency)
• Keen problem-solving, analytical thinking, excellent verbal and written communication, and change management skills. (Required proficiency)
• Experience using clinical computer systems (Preferred proficiency)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) (Preferred)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%