Job Description

The Training Coordinator is responsible for developing, coordinating, and delivering employee training programs across the agency. This position ensures new hires receive comprehensive orientation and department-specific training while supporting ongoing staff development through competency-based training, coaching, and educational initiatives. The Training Coordinator works collaboratively with Sycamore leadership to ensure employees are trained in accordance with agency policies, procedures, regulatory requirements, and best practices.

**Great for someone with a teaching background looking for a new opportunity!

Duties/Responsibilities:

1. Training

· Coordinate and facilitate orientation for all newly hired employees.

· Develop, maintain, and update training materials, curricula, and learning resources.

· Ensure new hires complete required orientation, compliance, and department-specific training.

· Collaborate with leadership to identify training needs and develop programs to address skill gaps and organizational priorities.

· Communicate with supervisors and staff to understand operational changes that require training and education.

· Coordinate annual mandatory training and refresher programs for employees.

· Deliver classroom, virtual, and hands-on training sessions to support employee development.

· Conduct competency-based training and assessments to ensure employees demonstrate required knowledge and skills.

· Monitor employee training completion and maintain accurate training records.

· Provide coaching and support to employees, supervisors, and department leaders regarding training needs.

· Coordinate training resources available through state agencies, contracted providers, and accreditation organizations.

· Serve as a resource for employees regarding training requirements, expectations, and professional development opportunities.

2. Training Program Development

· Design, implement, and evaluate employee training programs to ensure effectiveness and compliance.

· Develop training materials, presentations, manuals, checklists, and learning tools.

· Review training outcomes and data to identify opportunities for improvement.

· Assist with the development of competency standards and training pathways for various positions.

· Evaluate employee feedback and training performance to enhance educational programming.

· Recommend improvements to training processes and employee development initiatives.

3. Quality Assurance

· Ensure training programs reflect current agency policies, procedures, funding requirements, and regulatory expectations.

· Assist with policy and procedure revisions that impact employee training.

· Support preparation for internal and external audits related to staff training and competency requirements.

· Participate in quality assurance activities to ensure training standards are consistently maintained.

· Track training compliance metrics and prepare reports for leadership.

· Provide follow-up on non-conformities, corrective action requests, and training-related recommendations resulting from audits, reviews, and quality assurance activities.

4. Safety and Regulatory Compliance

· Develop and deliver training programs that comply with accreditation standards and regulatory requirements.

· Maintain applicable certifications and provide required certification training to identified employees.

· Train employees in safety practices, emergency procedures, incident reporting, and risk management expectations.

· Ensure staff receive training related to agency services, individual plans of care, and quality support practices.

· Promote a culture of safety, compliance, and continuous learning throughout the organization.

5. Sycamore Services Team

· Champion organizational mission, vision, and philosophies.

· Maintain confidentiality of consumer and personnel information and records.

· Foster positive working relationships across departments.

Other duties as assigned.

Requirements

· Excellent verbal, written, and interpersonal communication skills.

· Strong public speaking, facilitation, and presentation abilities.

· Ability to develop and deliver engaging training programs for diverse audiences and learning styles.

· Ability to communicate effectively and prepare reports for all levels of employees.

· Knowledge of adult learning principles and employee development practices.

· Knowledge of CARF standards, 460 IAC requirements, and other applicable regulatory and accreditation standards.

· Training or experience in database and spreadsheet use required; Microsoft Word, Excel, and PowerPoint required.

· Strong data analysis and organizational skills.

· Ability to travel between offices and service delivery locations.

· Ability to interpret regulations, policies, and training requirements.

· Ability to manage multiple priorities while meeting deadlines.

Education and Experience:

· Bachelor’s Degree in Human Resources, Education, Human Services, Organizational Development, Business Administration, or a related field preferred.

· Minimum of three years’ experience in employee training, staff development, onboarding, human resources, or human services.

· Experience developing and facilitating training programs to diverse audiences and learning styles required.

· Experience working within regulatory and accreditation environments preferred.

· Previous supervisory, coaching, or leadership experience preferred.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Ability to travel to offices and service locations; scheduled and unscheduled.

· Ability to stand and facilitate training for extended periods.

· Ability to move training materials and equipment as necessary.

· Visual and auditory ability to facilitate training, monitor participation, and communicate effectively.

· Ability to work in office, residential, and community environments with varying conditions, scheduled and unscheduled.

This job description is not intended to be all-inclusive. The Training Coordinator may perform other related duties as needed to meet the ongoing needs of Sycamore Services and the individuals supported.If you can perform the essential functions of this job with or without reasonable accommodation, you are encouraged to apply. Sycamore Services is committed to providing equal employment opportunities and will provide reasonable accommodation as required by law