Job Description

Training Coordinator

Heritage Home Healthcare | New Mexico

Pay Range: $45,000–$48,000 annually

Make an Impact Behind the Care.

Behind every great caregiver and nurse is the training, preparation, and support that helps them succeed. Heritage Home Healthcare is looking for an organized, proactive Training Coordinator to oversee and coordinate required training for our Personal Care Services (PCS) caregivers and Private Duty Nursing (PDN) staff throughout New Mexico.

In this role, you will take ownership of the training process, from new hire orientation and annual education to CPR certifications, clinical training coordination, and compliance tracking. You'll work closely with Operations, Nursing Leadership, HR, Recruiting, and Onboarding to ensure employees have the knowledge, resources, and training they need to confidently step into their roles.

This is an opportunity for someone who enjoys bringing organization to moving parts, connecting with employees, and making sure nothing falls through the cracks.

What You'll Do

Training & Employee Development

• Coordinate and facilitate new hire orientation, annual training, continuing education, and required refresher courses for PCS caregivers and PDN nursing staff.
• Develop, organize, and maintain training materials that reflect company policies, regulatory requirements, and program-specific needs.
• Coordinate PDN-specific education and clinical competency requirements in partnership with the PDN RN Supervisor and Nursing Leadership.
• Manage online training assignments and facilitate in-person training sessions.
• Coordinate CPR classes, certification renewals, and other required training.
• Identify additional training needs and partner with leadership to arrange appropriate education or retraining.

Training Compliance & Documentation

• Monitor training completion, certifications, and competency requirements to ensure employees remain current and meet established deadlines.
• Maintain accurate, organized, and audit-ready training records across company systems.
• Proactively monitor upcoming expirations and overdue requirements, following up with employees and managers to ensure timely completion.
• Create and maintain tracking reports that provide visibility into training compliance, outstanding requirements, and upcoming renewals.
• Assist with gathering and preparing training documentation for New Mexico Health Care Authority (HCA), managed care organization (MCO), payer, and regulatory audits.

Partnership & Communication

• Partner with Operations, Nursing Leadership, HR, Recruiting, and Onboarding to ensure employees complete required training before beginning field assignments.
• Coordinate with the PDN RN Supervisor to ensure nursing staff receive required clinical education and competency validation from appropriately qualified personnel.
• Communicate training schedules, requirements, deadlines, and updates to field employees and leadership.
• Keep managers informed of incomplete, overdue, or expiring training requirements.
• Support new training initiatives, regulatory updates, and process improvements that strengthen employee readiness and compliance.

What Success Looks Like

You'll know you're making a difference when:

• Employees complete required training and certifications on time.
• Training records are accurate, organized, and ready for audits.
• Managers have clear visibility into training compliance and outstanding requirements.
• New hires are properly trained and prepared before entering the field.
• Training is consistent, effective, and supports the delivery of quality patient care.

What We're Looking For

• Experience in training, healthcare operations, compliance, or a related field preferred.
• Home care, personal care, private duty nursing, or Medicaid experience strongly preferred.
• Strong organizational skills and the ability to manage multiple priorities, deadlines, and follow-up responsibilities.
• Confident communication and presentation skills, including the ability to facilitate in-person training for groups of employees.
• Strong computer skills and the ability to maintain accurate information across multiple systems.
• A proactive, detail-oriented approach to identifying gaps, solving problems, and keeping processes on track.
• Ability to work independently while building strong partnerships with employees, managers, and leadership.
• Familiarity with New Mexico HCA and Medicaid training requirements preferred.

The Bottom Line

We're looking for someone who takes ownership, communicates well, and understands that effective training is about more than checking a box. It's about making sure our caregivers and nurses are prepared, supported, and ready to provide the best possible care.

Join Heritage Home Healthcare and help build a stronger, more prepared team.