Job Description

Yamaha is seeking to fill a Training Coordinator role for our facility in Marietta, GA This position is responsible for interacting via phone and email with the dealers and internal staff as it relates to training. The position supports and assists both in the completion, tracking and reporting of training using our Learning Management System for both online and for instructor lead classes.

What you’ll be doing:

• Interact via phone and email with dealers and field staff to troubleshoot and analyze any issues or concerns they have as it relates to training and the Learning Management System (LMS).
• Run, edit, create and streamline reports from the LMS for the YMU manager, to monitor class registrations, dealer bLU PRINT compliance and occasionally for field staff as requested.
• Daily handling of account activations and deactivations within the LMS.
• Load and check functionality of YMU training modules, courses, and classes within the dealer Learning Management System (SumTotal LMS).
• ILT Class support including signing students in on the first day of start of class, diploma support and completion follow up within the LMS at the end of each ILT class.
• Work with communication dept to develop dealer training electronic communications and announcements for new classes and changes as necessary.
• Outbound calls to dealer network and field staff as it relates to training and class registrations.
• Handle mailings for YMU and Dealer Management department using FedEx.
• Performs other duties as required.

Competencies/ Knowledge, Skills and Abilities:

• Good writing, editing, and proofreading skills.
• Good organizational and communication skills with a focus on customer service, attention to detail, and effective follow-up.
• Excellent time-management, organizational skills and ability to work independently.
• Self-motivated and able to work in a fast-paced environment with limited supervision.
• Run reports and share with field staff as requested, necessary and appropriate.

What you need to be successful:

• High School Diploma/GED – Some College preferred.
• 1-3 years of experience helping clients and customers with problems over the phone while using a computer.
• Computer skill set to include MS Office suite (Excel, Outlook, Power Point and Word).
• Previous LMS experience is a plus, but not required.
• Fundamental understanding of computer (PC) browsers and internet settings.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What’s in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour work-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to: Yamaha University Manager II

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.