Job Description

Training Coordinator – Adelaide CBD, SA

Location: Adelaide CBD, SA
Company: BGIS, National Operations Centre
Employment Type: Full-Time, Permanent, On-Site
Salary: $71,000 + superannuation

🌿 We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Training Coordinator to support the ongoing capability and performance development of our National Operations Centre team. Reporting directly to the Training & Reporting Manager, you will work collaboratively with operational leaders, subject matter experts, and frontline teams to coordinate and deliver engaging training programs, quality reviews, coaching, and reporting activities that support operational excellence and customer outcomes.

This role supports a fast-paced environment with multiple clients, systems, and teams operating at different stages of training and development simultaneously. Success in this role will come from being highly organised, adaptable, and patient, with the ability to manage competing priorities while maintaining a positive and supportive approach to learning and development.

The ideal candidate will enjoy helping people build confidence and capability, thrive in collaborative environments, and be comfortable tracking progress, documenting training outcomes, and identifying opportunities for continuous improvement. Strong communication skills, attention to detail, and the ability to build rapport across different stakeholder groups are essential.

Key Responsibilities

• Coordinate and facilitate onboarding and ongoing training programs for Operations Centre team members
• Deliver training sessions in both face-to-face and remote environments
• Complete training sign-offs, competency assessments, and training needs analysis
• Conduct monthly quality reviews and support productivity reporting for operational teams
• Provide coaching, side-by-side support, and guidance to team members as required
• Maintain accurate training records, skills matrices, and progress tracking documentation
• Collaborate with Subject Matter Experts and operational leaders to support training delivery and process improvements
• Support the maintenance and continuous improvement of the Knowledge Management System (Livepro)
• Assist with rolling out business-mandated training initiatives and operational updates
• Prepare reports and insights relating to training outcomes, quality, and performance trends
• Promote consistency in training delivery, customer service standards, and operational processes across the Operations Centre

Education, Experience & Skills

Essential:

• Experience delivering training, coaching, or onboarding within a customer service, operations, or contact centre environment
• Experience conducting training needs analysis and competency assessments
• Strong written and verbal communication skills with the ability to present information clearly and confidently
• Intermediate Microsoft Office skills including Excel, Word, Outlook, and PowerPoint
• Strong organisational skills with the ability to manage multiple priorities and training schedules
• Ability to work collaboratively with people across different teams and experience levels
• Supportive, patient, and adaptable approach to learning and development
• Strong reporting and administrative capability
• Ability to work effectively in a fast-paced operational environment

Desirable:

• Experience with Genesys or similar contact centre systems
• Cert IV in Training & Assessment (TAE) or equivalent qualification
• Experience within facilities management, operations centres, or service delivery environments
• Exposure to quality assurance or productivity reporting processes
• Experience supporting knowledge management systems or learning platforms

Workplace Flexibility

This is a full-time permanent role based onsite in the Adelaide CBD office, conveniently located close to public transport. Due to the highly collaborative and hands-on nature of the role, full-time office attendance is required.

Why Join BGIS?

Key Benefits Include:

✔ Spot recognition vouchers and $2,000 employee referral bonus
✔ Access to Flare for discounts across retailers, energy, utilities & much more
✔ Fitness Passport access for you and your family
✔ AFR Best Places to Work 2024 & 2025
✔ Winner of Inspiring Workplaces Award 2025
✔ Career progression through secondments & internal mobility
✔ Leadership programs including Future Leaders and Leadership Fundamentals
✔ Health and wellbeing initiatives including EAP support and wellness programs
✔ 2 paid volunteer days annually and inclusive community support initiatives
✔ Endorsed by WORK180 as an employer of choice for women

How to Apply

If you are a proactive and people-focused training professional who enjoys supporting team development, improving operational capability, and working in a collaborative environment, we would love to hear from you.

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility

To be successful in the role, applicants must have full working rights in Australia.

Apply Now

Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

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