The Training Consulting team is responsible for providing instructor-led enablement services to customers & partners in order to promote autonomy & self-sufficiency, ultimately leading to value-realisation through platform usage.
As a Training Consultant, you will be responsible for delivering best-in-class enablement services to Contentsquare's customers and partners. Your goal will be to drive usage through foundational & use case training in order to create deep knowledge of Contentsquare’s products. You will also deliver 1-to-many training via webinars alongside your 1-to-1 customer commitments.
The Training Consulting team sits within the Professional Services department at Contentsquare, supporting customers through training engagements.
Key responsibilities include, but are not limited to:
Deliver engaging training sessions: Facilitate training in various formats - including live virtual sessions, in-person workshops, and recorded/asynchronous sessions - for customers, and partners.
Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users.
Customization & Strategy: Tailor educational content to specific customer data sets and use cases.
Collaborative Enablement: Partner with internal teams and external stakeholders to deliver tailored training programs.
Content Management: Develop and update training documentation, leveraging tools for efficiency.
Master Contentsquare’s products: Develop deep expertise across Contentsquare’s growing product suite. You’re seen as a product specialist by our customers.
What you’ll need to be successful:
3-5 years of experience in training consultancy, ideally in a SaaS MarTech/AdTech company.
Strong presentation, communication, and instructional design skills.
Ability to rapidly learn and train others in analytics technology.
Experience defining, developing, and adhering to training consultancy scope agreements.
Strong analytical and problem-solving skills.
Ability to thrive in a global, cross-functional, team-based environment.
Proactive, adaptable work ethic, strong follow-through, and positive attitude
Nice to have: training consulting experience in a SaaS company
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, you quickly get a deep understanding of your customers’ whole online journey.
Our AI-powered insights provide those “ah ha” moments you need to deliver the right digital experiences. You get to work faster and smarter, with the confidence to know what to do next to improve.
Leading brands use Contentsquare to grow their business, deliver more customer delight, and move with greater efficiency in a constantly changing world. Our insights optimize the experience on over 1.3 million websites worldwide.
