Job Description

Training Center/Lab Support System Administrator (SA2)

Salary: $145,000, based on education and experience

Security Requirements: Active TS/SCI clearance with FS Poly

Location: Ft. Washington, MD

 Education and Experience: A bachelor's degree or advanced degree in computer science,

information systems, engineering, or other related discipline plus at least 10 years of

systems admin experience. A high school diploma or GED plus 14 years of systems admin

experience would also be acceptable.

Certifications Must meet DoD Directive 8570 IAM Level 1 requirements (Security + at a

minimum).

As Training Center / Lab Support System Administrator you will

provide support required to operate and maintain all hardware and software in compliance

with established policies required by the customer for their production and training

networks, as well as responsible for establishing and maintaining user accounts and help

desk functions for staff and students.

Individual Capabilities/Experience Required:

• Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem

identification, diagnosis, and resolution; and providing support for implementation,

troubleshooting and maintaining IT systems.

• Experience managing the daily activities of configuration and operation of IT systems,

to include user accounts and workstations.

• Experience installing and maintaining computers, to include tablets, laptops, or

desktops.

• Experience providing assistance to users in accessing IT systems.

• Experience providing support for the dispatch system and remaining involved in the

resolution process.

• Experience configuring and managing LINUX, UNIX, and Windows operating systems

and installing/loading operating systems software, and troubleshooting.

Individual Capabilities/Experience Desired: Experience with: Microsoft Exchange 2013

and 2016; User Activity Monitoring (UAM); IBM Big Fix; MS SharePoint; MS Active

Directory; MS Windows Desktop Computing; Remote Desktop Management; MS

PowerShell Integrated Scripting Engine (ISE); MS Office (Outlook, Word, PowerPoint,

Excel, Project, Access); Adobe Professional; Adobe Creative Cloud; Blackboard; Avaya

phone systems; Cisco phone systems; Skype for business; New software and systems as the

networks evolve.