Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Assistant – Training Proctor provides administrative and operational support to training classes by monitoring attendance, maintaining reports, supporting trainers and trainees, and ensuring smooth daily training operations.
• Provide administrative support to US Trainers by:
Maintaining training trackers and schedules.
Recording attendance and preparing training reports.
Supporting email communications and training documentation.
• Monitor learner attendance by:
Tracking attendance daily.
Calling learners who are NCNS (No Call, No Show) or MIA (Missing in Action) to verify their status.
Documenting absences and sending outreach emails when required.
• Monitor camera compliance by:
Ensuring learners remain on camera during training.
Following up with learners who are not camera-compliant.
Auditing learner photos during training to verify identity and help prevent fraudulent attendance.
• Provide technical support by:
Performing basic troubleshooting.
Assisting with Workday password resets, MFA concerns, and basic system issues.
Creating, monitoring, and following up on IT support tickets through resolution.
• Support payroll administration by:
Maintaining accurate attendance and timekeeping records.
Tracking trainer and learner attendance used for payroll processing.
Ensuring payroll-related documentation is complete and accurate.
• Coordinate with the Training, IT, HR, Payroll, and Operations teams to ensure training activities run smoothly.
• Maintain accurate documentation, reports, and training records while ensuring compliance with internal processes.
• Support multiple training classes by providing rotating coverage across assigned classes throughout the shift.
Qualifications:
• At least Highschool graduate
• Excellent oral and written communication skills at all levels of the organization
• Demonstrated presentation and facilitation skills
• Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
• Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
• Ability to speak in front of medium to large sized groups of people
• Schedule Flexibility
• Dependability regarding completion of assignments and attendance
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness!
