Job Description

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

• Accurately track attendance for active classes and share attendance reports with internal stakeholders
• Validate trainee attendance, timecards, and payroll-related data during payroll periods
• Ensure onboarding and offboarding documentation is completed accurately and submitted on time
• Complete and maintain all required training and compliance documentation for internal and external stakeholders
• Maintain organized and updated records in shared databases and tracking systems
• Coordinate with Training Leadership, Operations, Workforce Management, Quality, and Client Services regarding training-related requirements
• Track trainer certifications and compliance completion across client programs
• Facilitate training operations including New Hire Orientation (NHO), OBE coordination, and handoff calls
• Maintain and update trainer schedules, workforce coding, trainer tagging, and training calendars
• Support trainer payroll processing and validation activities
• Maintain line of business (LOB) Gantt charts, headcount trackers, roster trackers, and workforce-related files
• Validate headcount data and update operational dashboards, weekly business reviews (WBR), monthly business reviews (MBR), and reporting decks
• Send enrollment requests and manage training platform enrollments including EverAI, TAP, and other required systems
• Facilitate shift bids and training-related scheduling activities
• Coordinate and communicate class allocations, PCA allocations, and staffing updates
• Monitor daily operational reports including EOD headcount validation and attendance tracking
• Handle change forms and other training operations documentation requests
• Contact and coordinate with employees regarding attendance concerns, callouts, and scheduling issues
• Demonstrate strong ability to multitask effectively in a fast-paced virtual environment
• Adapt quickly to changing business needs, operational priorities, and client requirements
• Perform additional administrative and operational duties as assigned

• Strong experience handling high-volume administrative and operational workloads independently
• Excellent oral and written communication skills across all levels of the organization
• Strong organizational skills with high attention to detail and accuracy
• Advanced proficiency in Microsoft Office applications including Excel, PowerPoint, and Word
• Experience with workforce tracking, scheduling, reporting, and operational coordination
• Ability to manage multiple priorities with minimal supervision
• Strong analytical, problem-solving, and stakeholder management skills
• Dependable with strong accountability for attendance, deadlines, and deliverables
• Flexible with schedule and operational business requirements
• Ability to present findings, reports, and updates to leadership teams
• Ability to pass required background checks and pre-employment requirements

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.