Title: Training and Operations Specialist
State Role Title: Admin Office Specialist I
Hiring Range: $60,000-$65,000
Pay Band: 4
Agency: Dept of Veterans Services
Location: JAMES MONROE BUILDING
Agency Website: www.dvs.virginia.gov
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Veteran Services (DVS) is seeking a dedicated and experienced professional to serve as a the Training and Operations Specialist with the VA Veterans and Family Support (VVFS) department.
This position is necessary to support the effective and compliant delivery of program services. This role will ensure consistency in training, operational processes, and services delivery across staff, while strengthening program oversight and accountability in alignment with state requirements.
As program demands continue to expand, there is a demonstrated need for a dedicated position for developing and implementing standardized training curricula, facilitating onboarding for new staff, and providing ongoing technical assistance to ensure staff competency and adherence to program expectations. In addition, this position will support operational functions by evaluating workflows, identifying process improvement opportunities, and implementing strategies to enhance efficiency and service delivery outcomes. This role will also contribute to performance monitoring and reporting by supporting data collection, tracking key performance indicators, and assisting with quality assurance efforts.
Minimum Qualifications
• Knowledge of adult learning theory and instructional design methodologies
• Ability to develop and deliver engaging training for diverse audiences
• Strong facilitation, presentation, and communication skills
• Ability to analyze training needs and evaluate program effectiveness
• Proficiency with learning management systems and common training technologies
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively in a public-sector environment
• Experience in training, instructional design, workforce development, or a related area
• Equivalent combinations of education and experience may be considered
• Experience developing online or blended learning programs
Additional Considerations
• Experience in state or local government
• Experience in education, human resources, organizational development, public administration, or a related field preferred
• Certification in training or instructional design (e.g., CPTD, CPLP, ATD certification) preferred
• Knowledge of adult learning principles
• Familiarity with compliance, regulatory, or policy-driven training environments
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
VDVS accepts submissions of on-line applications only. Faxed, mailed, or emailed applications will not be considered. Applications are accepted until 11:59 P.M. on the job closing date. Applications and/or resumes should include relevant work history which includes your specific qualifications for the position you are seeking.
The decision to interview an applicant is based solely on the information received for this position from either the electronic applications and/or resume. RMS provides confirmation or receipt when your application and/or resume is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application.
It is the policy of VDVS to provide equal opportunity for all applications and employees regardless of race, color, religion, sex, age, marital status, national origin, gender, identify or expression, disability, veterans’ status or political affiliation, or against otherwise qualified person with disabilities.
Commonwealth of Virginia State agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring accommodation should direct inquiries to the human resource contact directly. Requests for reasonable accommodation will be reviewed and determined on a case-by-case basis.
Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), MUST attach these forms when submitting their state application and/or resume.
Contact Information
Name: DVS HR Team
Phone: N/A
Email: recruitment@dvs.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
