Job Description

Responsibilities:

• Lead the team in creating design programs, detailed workplan, and instructional material that meet business requirements
• Manage design, development, delivery, and evaluation of programs deployed by the team. This may include knowledge transfer projects, pre-process, process training, communication, domain, and functional skills development.
• Work with different teams to identify performance gaps
• Conduct root cause analysis with stakeholders and analyses to confirm learning objectives
• Facilitate classroom training sessions and ensure logistical requirements
• Monitor program performance based on success measures
• Monitor course assessment results against expected client service level agreements
• Report performance data based on results of capability development programs

Qualifications:

• Graduate of any Bachelor’s Degree
• At least 2 years of experience in training and development
• At least 2 years of supervisory experience in training and development
• Experience in Learning Content analysis, Learning Content design , development and deployment
• Has strong stakeholder management and has excellent communication skills
• Willing to work on holidays, weekends, shifting schedules and extended working hours