Job Description

Overall Purpose

Deliver high-quality training to audiences using a variety of media types. Monitor the quality and effectiveness of the learning environment and outcomes, including classroom, courseware/curriculum and instructor readiness, and prepare internal faculty members to conduct sessions.

Responsibilities

Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods.

• Mastery of course content and related courseware, certification as appropriate.
• Demonstrate specialist knowledge in assigned curricula areas.
• Regularly provide feedback on content and recommend improvement of courseware.
• Set-up and break-down classroom environment including course specified lab equipment.
• Provide input during course development as Subject Matter Expert (SME).
• Achieve and maintain necessary certifications.
• Achieve and maintain industry certifications in area of specialty mandatory where appropriate.
• Maintain expertise through field experience as needed.
• Conduct assessments (e.g., Kirkpatrick Level 1 and 2) as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required.
• Act as mentor in obtaining certifications and in overall quality improvement.
• May provide pre-sales guidance and support to customers and/or internal team on appropriate training content and duration for training audiences, as needed.
• May promote all learning services and client's educational services.
• May lead or support training on new content or product/course launch initiatives.
• Support supervisor for in-depth content related questions in solution area.
• Promote ways to add value and reduce costs within the team

Skills and Qualifications

Required:

• At least 1 to 2 years’ experience in both classroom and online trainings
• Proficient in PowerPoint Software and other Office 365
• Knowledgeable in SharePoint
• Passionate, hardworking, proactive and flexible
• Is a fast learner and can adapt to training demands and fast changing environment
• Is a proficient and competent English Speaker

Desirable:

• Client facing / BPO experience
• Qualified Coach
• Training certifications would be advantageous
• Previous experience in a finance / credit services environment