Job Description

Overall Purpose

The successful applicant will be reporting to the Business Support Lead and oversee the Learning team in Manila and Dublin. The Training & Development Manager will be responsible for understanding the client's operating environment and business strategy, learning and collaboration approach.

Responsibilities

• Managing and overseeing 3 training streams within OTC – Credit Services, Data Assurance and Billing Support.
• Identifying areas for standardization and integration between the teams.
• Partner with the client to define and implement a training strategy.
• Develop and manage an Annual Learning Plan in partnership with the client and adjust accordingly based on new priorities and progress against plan.
• Conduct learning need analysis.
• Leverage appropriate tools and templates to capture business requirements, skill and performance gaps, and unique audience needs.
• Conduct skill assessments to identify current skill gaps and areas of expertise.
• Architect the learning solution given the business requirements and client context with a focus on innovative and industry leading solutions.
• Design and manage measurement strategies for each learning solution.
• Develop learning plans tailored to individual groups and roles within the client organization.
• Work with the client to design strategies that move organization toward new ways of learning.
• Effectively manage projects by focusing on critical priorities and goals.
• Work closely with project team members and business leaders to support change management activities.

Skills and Qualifications

Basic Qualifications

• Bachelor’s degree or applicable work experience
• Minimum 3 years of experience in client relationship development and management
• Minimum 2 years management experience in Training and Development
• Experienced in change management Highly confident and exudes executive presence
• Expertise in Microsoft Office (Excel, Word, PowerPoint and Visio)

Preferred Qualifications

• Learning need analysis
• Learning project management
• Learning content design
• Learning measurement
• Experience working with global teams
• Experience in curriculum planning or learning solution design
• Previous experience in a Finance & Accounting/ Order-to-Cash (OTC)/ Credit Services environment
• Technical writing skills is an advantage
• SharePoint and Teams experience is an advantage
• Experience in using data analytics systems and applications is a plus (i.e. PowerBI)
• FIS GetPaid and Oracle ERP experience a plus

Professional Qualifications

• Excellent communication skills written, oral and interpersonal
• Client Relationship Management
• Agile and able to adapt in a consultative environment
• Knowledgeable, thorough and flexible
• Experience in coaching and mentoring a team of professionals
• Results focused with a strategic mindset
• Highly motivated self-starter who is able to operate independently