Job Description

Overall
Purpose

The
successful applicant will be reporting to the Business Support Lead and oversee
the Learning team in Manila and Dublin. The Training & Development Manager
will be responsible for understanding the client's operating environment and
business strategy, learning and collaboration approach.

Responsibilities

• Managing
  and overseeing 3 training streams within OTC – Credit Services, Data Assurance
  and Billing Support.
• Identifying areas for
  standardization and integration between the teams.
• Partner with the
  client to define and implement a training strategy.
• Develop and manage an
  Annual Learning Plan in partnership with the client and adjust accordingly
  based on new priorities and progress against plan.
• Conduct learning need
  analysis.
• Leverage appropriate
  tools and templates to capture business requirements, skill and performance
  gaps, and unique audience needs.
• Conduct skill
  assessments to identify current skill gaps and areas of expertise.
• Architect the
  learning solution given the business requirements and client context with a
  focus on innovative and industry leading solutions.
• Design and manage
  measurement strategies for each learning solution.
• Develop learning
  plans tailored to individual groups and roles within the client organization.
• Work with the client
  to design strategies that move organization toward new ways of learning.
• Effectively manage
  projects by focusing on critical priorities and goals.
• Work closely with
  project team members and business leaders to support change management activities.

Skills and Qualifications

Basic
Qualifications

• Bachelor’s degree or
  applicable work experience
  
• Minimum 3 years of
  experience in client relationship development and management
  
• Minimum 2 years
  management experience in Training and Development
  
• Experienced in change
  management Highly confident and
  exudes executive presence
• Expertise in
  Microsoft Office (Excel, Word, PowerPoint and Visio)

Preferred
Qualifications

• Learning need
  analysis
  
• Learning project
  management
  
• Learning content
  design
  
• Learning measurement
  
• Experience working
  with global teams
  
• Experience in
  curriculum planning or learning solution design
  
• Previous experience
  in a Finance & Accounting/ Order-to-Cash (OTC)/ Credit Services environment
  
• Technical writing
  skills is an advantage
  
• SharePoint and Teams
  experience is an advantage
  
• Experience in using
  data analytics systems and applications is a plus (i.e. PowerBI)
• FIS GetPaid and
  Oracle ERP experience a plus

Professional
Qualifications

• Excellent communication
  skills written, oral and interpersonal
  
• Client Relationship
  Management
• Agile and able to
  adapt in a consultative environment
• Knowledgeable,
  thorough and flexible
• Experience in
  coaching and mentoring a team of professionals
  
• Results focused with
  a strategic mindset
• Highly motivated
  self-starter who is able to operate independently