Supervise all Rock the Call team members. Field calls for the Rock the Call and Never Say No programs and resolve any questions. Field support calls for FastTrack. Identify FastTrack issues and recommend resolution. Learn and understand all functionality of the FastTrack platform.
ESSENTIAL JOB FUNCTIONS
Responsible for the staffing, evaluating, discipline, coaching, and goal setting for the Training Administrative team.
Diplomatically take and resolve calls from the field regarding Rock the Call, Never Say No, and FastTrack.
Supervise Rock the Call surveyors and hold surveyors accountable by reviewing completed surveys for accuracy and policy compliance.
Responsible for the staffing, evaluating, discipline, coaching, and goal setting for the Training Administrative (phone surveyor) team.
Assist with identifying monthly survey items using O’Reilly Parts System and paper catalogs.
Identify any program problems and report for resolution.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Proficient in Word and Excel.
High school diploma or equivalent.
Excellent communication skills in dealing with a wide variety of people, both internally and on the phone.
Efficient organizational and time management skills.
Ability to pay close attention to detail.
Ability to supervise a team of five to ten full and part-time team members.
2 years of O’Reilly corporate experience.
1-2 years of supervisor experience.
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada.
O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow!
Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O!
Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
